2013 Agenda

The theme for this year's The Big Social is Social Customer Experience Excellence. For three days, you'll experience unforgettable keynotes, case studies and learning track sessions – created and presented by your peers – that demonstrate how leading organizations are achieving social customer experience excellence with Telligent and Zimbra.

Agenda Overview

Monday, September 23, 2013

10:00 am - 6:00 pm Registration
Studio 2
10:30 am - 1:00 pm Social Lounge
Social
12:00 pm - 1:00 pm Lunch
Landing & Pre-function
1:00 pm - 5:00 pm Strategy: The Social Business Cookery Class
Great Room 1
1:00 pm - 5:00 pm Administrator: Upgrading to Zimbra 8 and Beyond Workshop
Great Room 2
1:00 pm - 5:00 pm Management: Community System Administration 101 Workshop
Industry 1
1:00 pm - 5:00 pm Development: Intro to Developing on the Social Platform Workshop
Industry 2
6:30 pm - 8:00 pm Welcome Reception
The Perot Museum - 4th Floor

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Tuesday, September 24, 2013

7:30 am - 5:30 pm Registration
Studio 2
7:30 am - 8:30 am Breakfast
Landing & Pre-function
8:30 am - 10:30 am Keynote Opening Sessions: Patrick Brandt, Paul Spiegelman
Great Room 1 & 2
10:30 am - 5:30 pm Partner Pavilion Open
Focus
10:30 am - 5:30 pm Social Lounge
Social
10:30 am - 11:00 am Morning Break
Focus & Social
11:00 am - 12:00 pm Session #1: Strategy: Upgrade Your Community for Maximum Business Value
Great Room 1
11:00 am - 12:00 pm Session #1: Strategy: Intro to Telligent Social Collaboration and Communities
Great Room 2
11:00 am - 12:00 pm Session #1: Management: Prepare for Hurdles: Community Policy & Abuse
Industry 1
11:00 am - 12:00 pm Session #1: Development: Creating a Mobile Community
Industry 2
12:00 pm - 1:00 pm Lunch
The W Hotel - Altitude
1:00 pm - 1:30 pm Free Time
The W Hotel
1:30 pm - 2:30 pm Session #2: Strategy: Intro to Zimbra for Enterprise Collaboration
Great Room 1
1:30 pm - 2:30 pm Session #2: Management: Collaboration Case Studies from Communications and Technology Companies
Great Room 2
1:30 pm - 2:30 pm Session #2: Management: Creating Meaningful Customer Relationships through Communities
Industry 1
1:30 pm - 2:30 pm Session #2: Development: Using Community to Reach Customers Where They Are
Industry 2
2:30 pm - 3:30 pm Session #3: Friending Uncle Sam - Online Communities In Government
Great Room 1
2:30 pm - 3:30 pm Session #3: Partner Summit: Getting to Know the Zimbra Partner Program
Great Room 2
2:30 pm - 3:30 pm Session #3: Management: Supporting Diverse Communities
Industry 1
2:30 pm - 3:30 pm Session #3: Development: Creating the Social Brand Experience
Industry 2
3:30 pm - 4:00 pm Afternoon Break
Focus & Social
4:00 pm - 5:15 pm Analyst Keynote - Kim Celestre, Forrester Research, Inc.
Great Room 1 & 2
7:00 pm - 11:00 pm The Big Social Party
The W Hotel - Altitude

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Wednesday, September 25, 2013

7:30 am - 11:00 am Registration
Studio 2
7:30 am - 8:30 am Breakfast
Landing & Pre-function
8:30 am - 10:30 am Keynote Opening Sessions: Rob Howard, Doug Levy
Great Room 1 & 2
10:30 am - 3:30 pm Partner Pavilion
Focus
10:30 am - 3:30 pm Social Lounge
Social
10:30 am - 11:00 am Morning Break
Focus & Social
11:00 am - 12:00 pm Session #4: Management: Game On - Community Rewards & Recognition
Great Room 1
11:00 am - 12:00 pm Session #4: Strategy: Product Roadmap - Zimbra 8.5 and Beyond
Great Room 2
11:00 am - 12:00 pm Session #4: Strategy: Express Yourself! Communicate Your Brand's Voice & Culture through Community
Industry 1
11:00 am - 12:00 pm Session #4: Development: Community Analytics
Industry 2
12:00 pm - 1:00 pm Lunch
The W Hotel - Altitude
1:00 pm - 1:30 pm Free Time
The W Hotel
1:30 pm - 2:30 pm Session #5: Strategy: Product Roadmap - What's Next for Telligent Enterprise 5.0 and Telligent Community 8.0
Great Room 1
1:30 pm - 2:30 pm Session #5: Partner Summit: Email Should Never Go Down - Always On Architecture
Great Room 2
1:30 pm - 2:30 pm Session #5: Strategy: How a Collaboration Ecosystem Drives Results in Higher Education
Industry 1
1:30 pm - 2:30 pm Session #5: Development: Building Social Apps
Industry 2
2:30 pm - 3:20 pm Session #6: Strategy: Get Executive Support for Community by Measuring Business Value
Great Room 1
2:30 pm - 3:20 pm Session #6: Partner Summit: Service Provider Roundtable
Great Room 2
2:30 pm - 3:20 pm Session #6: Management: Peek into a Community Manager's Routine
Industry 1
2:30 pm - 3:20 pm Session #6: Development: Debug and Profile the Social Platform
Industry 2

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*Subject to change. Please check back often for updates.