Tracks & Sessions

What's so great about this year's learning tracks? You'll be learning from the best – your peers. All tracks feature sessions that are co-created and co-presented by customers, partners and product experts.

This year, we are offering three tracks that are designed to address strategy, management and development for Telligent and Zimbra. And, you don't have to stick with just one track. Feel free to mix and match sessions that pique your interest.

Plus, new for 2013 is the Partner Summit track. This partners-only track adds core sessions that address key topics important to partners such as changes to the partner program, product architecture and discussion roundtables.

Strategy Tracks & Sessions

Tuesday
September 24th
11:00 am - 12:00 pm

Strategy: Upgrade Your Community for Maximum Business Value
Learn how to maximize the business value of your community by taking advantage of the latest features and enhancements from Telligent. During this session you'll learn about the upgrade process from product management as well as the stories and lessons learned from customers who've already upgraded to the latest version of the platform.

Speakers:
Neeru Sharma, Telligent
Lauri Travis, Tyler Tech
Brendan Cosgrove, Kaseya

Tuesday
September 24th
11:00 am - 12:00 pm

Strategy: Intro to Telligent Social Collaboration and Communities
Get to know the social platform powered by Telligent. Hear from Telligent's Founder and CTO, Rob Howard, about how online communities can deliver business value and the role that social platforms play in collaboration among your customers, partners and employees.

Speakers:
Rob Howard, Telligent

Tuesday
September 24th
1:30 pm - 2:30 pm

Strategy: Intro to Zimbra for Enterprise Collaboration
Find out what makes Zimbra the most innovative messaging experience available today. Learn from Jon Dybik, Zimbra Product VP, how Zimbra's smarter mailbox helps manage information and activity across your email, voice, social, calendar, address book, tasks and enterprise applications.

Speakers:
Jon Dybik, Zimbra

Tuesday
September 24th
2:30 pm - 3:30 pm

Strategy: Friending Uncle Sam - Online Communities In Government
See the myriad of ways the US military is using online communities to build partnerships across the globe. Beyond file sharing and blogging, see how chat, translation, and mobile features expand what the military can do to collaborate with non military entities in Afghanistan, Africa, South America, the Asia Pacific region, and at home.

Speakers:
Lara Coutinho, APAN

Wednesday
September 25th
11:00 am - 12:00 pm

Strategy: Express Yourself! Communicate Your Brand's Voice & Culture through Community
Develop a community plan from the get go to define your brand voice and customer experience strategy. You'll learn how to use content, voice, humor and personality to create a welcoming community that promotes active participation.

Speakers:
Art Krumsee, Breads of the World/Panera
Pete Payne, Pregame.com

Wednesday
September 25th
11:00 am - 12:00 pm

Strategy: Product Roadmap - Zimbra 8.5 and Beyond
Learn from Jon Dybik, Zimbra Product VP, about what's coming in the next major release – Zimbra 8.5.

Speakers:
Jon Dybik, Zimbra

Wednesday
September 25th
1:30 pm - 2:30 pm

Strategy: Product Roadmap - What's Next for Telligent Enterprise 5.0 and Telligent Community 8.0
Hear from Telligent's Product Management team about the next release of the social platform (Telligent Evolution 8.0) and key enhancement for public and private online communities (Telligent Community 8.0 and Telligent Enterprise 5.0).

Speakers:
Neeru Sharma, Telligent

Wednesday
September 25th
1:30 pm - 2:30 pm

Strategy: How a Collaboration Ecosystem Drives Results in Higher Education
Learn how Zimbra partner eZuce leveraged zimlets and the Zimbra ecosystem to drive real-world results for Lafayette College.

Speakers:
John Fulton, Lafayette College
Martin Steinmann, eZuce

Wednesday
September 25th
2:30 pm - 3:20 pm

Strategy: Get Executive Support for Community by Measuring Business Value
Think big picture and learn how to talk about your online community's business value and impact on the customer experience. Customers will share why they launched their community, their business goals and how to describe the value it adds to your business to senior management.

Speakers:
Andy Caso, Epsilon
Jason Royce, UPS

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Management Tracks & Sessions

Tuesday
September 24th
11:00 am - 12:00 pm

Management: Prepare for Hurdles: Community Policy & Abuse
Arm your team with tactics for dealing with community policy, abuse and management topics as they arise. You'll learn lessons learned and advice for getting ahead of and addressing any obstacles that arise.

Speakers:
Sunni Goldberg, Mary Kay
Margaret Oldham, Beck Ag
Anil Keswani, Naturally Slim

Tuesday
September 24th
1:30 pm - 2:30 pm

Management: Creating Meaningful Customer Relationships through Communities
Learn how to create genuine connections and offer meaningful support and engagement. Brands will share anecdotes and seasoned advice on the how and why of talking with your community members and creating meaningful customer relationships.

Speakers:
Cara McLaughlin, March of Dimes
Frankie Saucier, Cox Communications

Tuesday
September 24th
1:30 pm - 2:30 pm

Management: Collaboration Case Studies from Communications and Technology Companies
Learn more about how collaboration platforms are being used by communications and technology companies. Hear why they rely on Zimbra for platform flexibility, customizability and scalability.

Speakers:
Shin Abe, NTT
John Webster, XMission

Tuesday
September 24th
2:30 pm - 3:30 pm

Management: Supporting Diverse Communities
Pick up tips from the pros and learn how to address multiple languages, cultures and audiences in your communities. Customers will share tactics for managing international communities and the nuances of community management in different cultural contexts.

Speakers:
Magnus-Andreas Aase, AFS
Dmitry Shilov, Skolkovo Foundation

Wednesday
September 25th
11:00 am - 12:00 pm

Management: Game On - Community Rewards & Recognition
Use gamification to create a fun, interactive community with recognition, rewards and reputation that drive engagement. Customers will share the drivers behind game science in online communities as well as ideas for motivating and showing appreciation for your community members.

Speakers:
Richard Dotson, Texas Instruments
Eric Parsons, Microsoft Dynamics
Neeru Sharma, Telligent

Wednesday
September 25th
2:30 pm - 3:20 pm

Management: Peek into a Community Manager's Routine
Learn the inner workings of a community manager's schedule - how they manage their day-to-day responsibilities as well as quarterly or more long-term goals. Customers will share the inside scoop on their community management priorities and approaches.

Speakers:
Jim Cahill, Emerson
Dea Holman, INPO

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Development Tracks & Sessions

Tuesday
September 24th
11:00 am - 12:00 pm

Development: Creating a Mobile Community
Customize and extend your mobile web community and create branded native apps for Apple, Android and Windows

  • Designing mobile web solution to match web experience
  • Native hybrid approach
  • App store
  • Updating the mobile community experience after launch

Speakers:
Xander Sherry, Telligent

Tuesday
September 24th
1:30 pm - 2:30 pm

Development: Using Community to Reach Customers Where They Are
Embed community and social into any customer/partner/employee touch point

  • Remote widget studio
  • Authentication
  • JavaScript/iFrame
  • .NET embed

Speakers:
Patrick Mason, Telligent

Tuesday
September 24th
2:30 pm - 3:30 pm

Development: Creating the Social Brand Experience
Employ advanced user interface concepts to deliver an incredible user experience

  • LESS
  • Templating
  • Client-side messaging, media queries
  • Socket framework

Speakers:
Michael Monteleone, Telligent

Wednesday
September 25th
11:00 am - 12:00 pm

Development: Community Analytics
Get to the data you need to grow your community.

  • Analytics architecture
  • Configuring Telligent Analytics 4.0
  • Reporting widgets overview
  • Creating widgets

Speakers:
Matt Groves, Telligent
Brian Dooley, Telligent

Wednesday
September 25th
1:30 pm - 2:30 pm

Development: Building Social Apps
Build an application to deliver entirely new ways to drive engagement and gather feedback.

  • New application and content types
  • Core Services
  • Permissions
  • Site URLs

Speakers:
Matt D'Amico, Telligent

Wednesday
September 25th
2:30 pm - 3:20 pm

Development: Debug and Profile the Social Platform
You've customized. Now learn how to debug and profile for performance before deploying:

  • Performance tuning
  • Moving from dev to staging to production
  • Focus on OOTB toolsets (not custom)

Speakers:
Alex Crome, Telligent
Chris Carrer, Telligent

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Partner Summit Tracks & Sessions

Tuesday
September 24th
2:30 pm - 3:30 pm

Partner Summit: Getting to Know the Zimbra Partner Program
Join Andy Pflaum, SVP Global Channels, and Jon Allen, Channel Programs Manager, to learn about the Zimbra Partner Program. In this partners-only session, they will share key program updates and open the floor for discussion on distribution, pricing and support.

Speakers:
Jon Allen, Telligent
Andy Pflaum, Zimbra

Wednesday
September 25th
1:30 pm - 2:30 pm

Partner Summit: Email Should Never Go Down - Always On Architecture
Email should never go down. It should be Always ON. In this partners-only session, get a deeper look into upcoming architectural changes for Zimbra that reduce infrastructure costs.

Speakers:
Satheesh Bandaram, Zimbra
Jeff Flanigan, Zimbra

Wednesday
September 25th
2:30 pm - 3:20 pm

Partner Summit: Service Provider Roundtable
In this partners-only session, hear how carriers/operators, broadband providers, hosting providers and Internet service providers deploy Zimbra.

Speakers:
Masaru Sugai, NEC Biglobe
Erik Julin, Scality
Anthony Orapallo, Comcast

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*Subject to change. Please check back often for updates.