Kick off the conference with a half-day intensive learning workshop. Led by Telligent and Zimbra experts, these workshops will give you the strategic and tactical know-how to kick start your community and collaboration strategy.

Administrator: Upgrading to Zimbra 8 and Beyond

Background: Zimbra 8 connects users to their personal cloud with a redesigned interface and a smarter mailbox that helps manage the flow of information through their email, calendar, voice and social channels. Deep integration capabilities with Cisco and Mitel for unified communications allow users to connect their voice and message systems in a unified inbox, enabling Click2Call, voicemail, presence, and chat all from within the Zimbra Web app. Zimbra 8 features a user interface and the integration options to connect users to their cloud and enables a new way to work in the post-PC era.

Best suited for administrators and technical leads responsible for maintaining and upgrading Zimbra, this workshop will feature best practices for sizing/scale, architecture, installation, upgrades and migration.

Audience: This session is best suited for administrators and technical leads responsible for maintaining and upgrading Zimbra.

Who Should Attend?

System administrators
Technical leads responsible for maintaining and upgrading Zimbra

Strategy: The Social Business Cookery Class

Background: Join the Social Business Cookery Class to explore the community planning framework. You'll learn how to plan, manage and evaluate the impact of your online community.

  • Devise your own menu for your social business path over the next two years
  • Work with your audience's motivations to create the right recipe for your business
  • Use the appropriate mix of methods and tools to create a great experience

Attendees will receive a 'Social Business Cookery Book' as a takeaway. This book will help organizations understand how to create sustainable, profitable or purposeful social activity, matched to the needs of any business.

Audience: Community managers, social media and online marketing professionals, new customers with business backgrounds, customer experience and support professionals, and other attendees with business backgrounds who are responsible for creating and implementing their organization's community strategy. Ideal for new and prospective customers and partners as well as those with veteran communities.

Who Should Attend?

Business strategists
Community managers
Social media and marketing professionals
Customer experience executives
New customers with business backgrounds

Management: Community System Administration 101

Background: This half-day workshop provides an in-depth overview of how system administrators can use the features of their online community more effectively. Attendees will learn in-depth advice for maximizing engagement in the community: reputation, gamification, moderation (automatic, manual and crowdsourced), notifications and email, activity streams, authentication and analytics.

Audience: System admins and people responsible for creating and maintaining the structure of their communities. This workshop is ideal for new customers and partners with business backgrounds or those who want a refresher on the latest community enhancements.

Who Should Attend?

System administrators
New customers and partners with business backgrounds

Development: Intro to Developing on the Social Platform

Background: Learn how to customize and extend a community while staying on the upgrade path as we continue to innovate on the social platform. Topics include platform overview, extensibility plugins, content model, Widget Studio, demos as pages, themes, layouts and widgets. This workshop will involve teaching sessions and hands-on development so attendees can put what they learn into action.

Audience: This workshop is designed for customers and partners with development experience who are new to the social platform or want a refresher on the basics. Developer training is best suited for people who have experience with C#, ASP.NET, HTML, CSS and JavaScript.

Who Should Attend?

Developers new to the social platform
Technically-oriented project managers and community managers

*Subject to change. Please check back often for updates.