Meet Patrick Cleary!
Well into his second year working with the Zimbra Community platform, Patrick has become one of our community’s most valuable and engaging members. He provides a wealth of knowledge from running his own community – Epsilon’s Ignite. As Director of Knowledge Management and Community Administrator for Epsilon, Patrick has taken a very personal approach to building the community.
“I feel that by reaching out to everybody who joins and asking them what they want, what they think, and how I can help them enjoy the experience of being a member, they'll let me know what works (and what doesn't.) Being responsive pays for all the effort it takes.”
Patrick has some great advice for community managers, administrators, moderators and strategists.
“Listen to your most vocal detractors, because if you can win them over, you'll often wind up with your most ardent supporters.”
Online social community strategy isn’t Patrick’s only forte. In his spare time, he participates in local theater – writing plays, directing and stagecraft.
“I find building a community much like creating a production. You have to set the scene, tell a story, and know your audience.”
Need some expert community advice? Want to learn more about theater? Say hello to Patrick!
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