A community manager is an essential role in helping you manage and grow your online community. The role can mean different things to different organizations, but there are some general aspects of the role that will be true in every situation. A Community Manager has three primary areas of focus: ...

Do you have a favorite book, blog post, discussion thread or piece of documentation that you frequently refer to while building and maintaining your community? What is it? Why is it your favorite? Please share! Your fellow community managers want to know!