Home » Community » Developer Space » Telligent Evolution Platform Discussion » Problem installing Mail Gateway locally

Problem installing Mail Gateway locally

Open Support Ticket

Call Support:
Direct: (214) 420-1337
Toll Free: (877) 522-6334

Monday through Friday
8 a.m. to 6 p.m. Central (GMT-6)

Join our Community
Details
  • 3 Replies
  • 1 Subscriber
  • Posted11 months ago
Options

Problem installing Mail Gateway locally

This question is answered
williamgwilliams
Posted by
on Tue, Jun 12 2012 9:38 PM

When, on Telligent 6, I run install.bat in the Mail Gateway directory I created in m Program Files (x64) directory,.I get the following error:

An exception occurred during the Install phase.

System.UnauthorizedAccessException: Access to the path 'C:\Program Files (x86)\Telligent6\Mail Gateway\Telligent.MailGateway.InstallState' is denied.

Then it does a "rollback" and doesn't create the Mail Gateway service. (There's more to the log than this, but that the error part.)

My permissions are set correctly, I believe (the "Telligent6" user has write permissions on the Mail Gateway directory).

Any idea what my problem is?

(Sorry if this is an inappropriate post for this group.)

- Willie
Verified Answer
  • williamgwilliams
    Posted by
    on Tue, Jun 12 2012 10:21 PM
    Verified Answer
    Verified by

    Doh! instead of running the command window as administrator, I had just selected the install.bat file, right-clicked and "Run as administrator." When I did that, nothing happened (except the command window flashed briefly.) So I then simply clicked install.bat, getting the error I posted.

    Now that I've run the command window as admin and then run install.bat from the command window, all went fine.

    Thanks!
All Replies
  • williamgwilliams
    Posted by
    on Tue, Jun 12 2012 9:48 PM

    Sorry, I just noticed that I don't seem to have a Telligent.MailGateway.InstallState folder among the files I copied into my C:\Program Files (x86)\Telligent6\Mail Gateway directory. So I guess I'm not dealing with a full deck. I'll go try and find why I'm missing that directory.
  • Alex Crome
    Posted by
    on Tue, Jun 12 2012 9:53 PM

    Are you running the install script from an administrative command prompt window?  Given hat Mail Gateway's installed to the Program Files directory, you typically won't have rights to create files in this directory without an Administrative prompt.
  • williamgwilliams
    Posted by
    on Tue, Jun 12 2012 10:21 PM
    Verified Answer
    Verified by

    Doh! instead of running the command window as administrator, I had just selected the install.bat file, right-clicked and "Run as administrator." When I did that, nothing happened (except the command window flashed briefly.) So I then simply clicked install.bat, getting the error I posted.

    Now that I've run the command window as admin and then run install.bat from the command window, all went fine.

    Thanks!