In Telligent Evolution email templates are XML files. They are located in both the Web Languages/en-us/emails folder and the the Job Scheduler Languages/en-us/emails folder. You need to make any updates to a template in both places. A mapping from the 5.x template files to the 6.0 and 7.0 files can be found here. If you need help applying changes to 5.x template changes to the 6.0 or 7.0 templates, see Apply previous 5.x email template changes to 7.0 email templates.
When you change an email template, you need to recycle the site's App Pool and restart Job Scheduler for the change to take effect.
All of the emails sent out by Telligent Evolution can be customized, both in how they look and what information they contain.
The template files define the body for two types of emails:
- <textBody> for users who do not receive HTML emails.
- <htmlBody> for users who do receive HTML emails.
You can modify the email templates to better suit your community's branding. Because the email templates are part of the Telligent Community language pack, you can define the email templates in multiple languages.
A list of all the templates and description of what they do can be found at Email template descriptions.
How to customize an email template
- Navigate to the email template folder.
- Open the template file you want to edit in a text editor.
Email documentation can be viewed on your site by navigating to Control Panel > Site Administration > Setup > Email Settings. Click the API Documentation link to see what tokens are available, their methods, and the information they return. Many tokens are the same as the widget tokens, but several are unique to email.