By default, the Telligent Evolution platform ensures that all requests do not contain a www in them to help with search engine optimization (SEO). Instead of having content spread across two domains (www.domain.com and domain.com), the content is contained within one (domain.com).

However, if your website does not respond to the version of your domain with the www prefix (or you want the Telligent Evolution platform to use only the www version), then you can configure the Telligent Evolution platform to require the www prefix by modifying Web\communityserver.config file.

To do this, create a Web\communityserver_override.config file and paste the following contents into it:

<?xml version="1.0" encoding="utf-8"?>
<Overrides>

  <!-- Use WWW in URL -->
  <Override xpath="/CommunityServer/Core" 
              mode="change" 
              name="wwwStatus"  
              value="Require" />

</Overrides>

If you already have a Web\communityserver_override.config file, just add the highlighted section to your existing override file.

The other options available for the wwwStatus attribute are:

  1. Remove (default) - Ensures all requests to the Telligent Evolution platform DO NOT have the www prefix.

  2. Require - Ensures all requests to the Telligent Evolution platform DO have the www prefix.

  3. Ignore (not recommended) - The Telligent Evolution platform ignores whether or not the URL contains the www prefix.