Webinar: Tackle Social Customer Service with Industry Analyst and Experts
By using a social support community to reach your customers, you can achieve measurable ROI. In fact, the numbers are pretty amazing — 60 percent reduction in case load, 50 percent shorter turnaround time, 20 percent increase in site visit length* — these are the kinds of numbers that have a meaningful impact.
Watch the webinar recording of our guest speaker and leading customer service analyst Kate Leggett from Forrester Research, Inc. and customer care gurus from Cox Communications and Kaseya discuss strategies for enhancing B2B or B2C support with social media and online communities.
View the webinar and you'll learn how to:
Continue learning about social customer service:
*Metrics provided by Telligent customers – download the case studies for more information.
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