Telligent Community : Forrester Webinar : Tackle Social Customer Service with Industry Analysts and Experts.

Webinar: Tackle Social Customer Service with Industry Analyst and Experts

By using a social support community to reach your customers, you can achieve measurable ROI. In fact, the numbers are pretty amazing — 60 percent reduction in case load, 50 percent shorter turnaround time, 20 percent increase in site visit length* — these are the kinds of numbers that have a meaningful impact.

Watch the webinar recording of our guest speaker and leading customer service analyst Kate Leggett from Forrester Research, Inc. and customer care gurus from Cox Communications and Kaseya discuss strategies for enhancing B2B or B2C support with social media and online communities.

View the webinar and you'll learn how to:

• Create strategies for multi-touch customer support
• Build a thriving online support community
• Pick the metrics that matter to measure your ROI

Continue learning about social customer service:

• View the Social 101 eBook for a refresher guide on the social networks and tools organizations use to accomplish business objectives.
• Access the Customer Service Toolkit for community wireframes, best practices guidelines, videos and more.
• Download the HealthStream Case Study to learn more about how HealthStream reduces support calls and improves their products through online community collaboration.

*Metrics provided by Telligent customers – download the case studies for more information.