Description

One of the pioneers in enterprise social community and workforce collaboration software, Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Its powerful community development platform allows customers and partners to customize their community experiences and build award-winning applications on top of the platform.

Telligent differentiates itself with an ease of business and a level of confidence to which seasoned and successful organizations are accustomed. With a customer-focused culture, Telligent sets the social enterprise standard for positive business outcomes. With Telligent, thousands of organizations worldwide have created successful communities that drive collaboration, communication, innovation, networking and support, including American Marketing Association, Dell, Microsoft, Psion, APAN (a branch of U.S. Department of Defense) and more.

We are looking for a highly motivated candidate to join our Customer Care team as Technical Support Engineer. This role will report to the Technical Support Manager. Responsibilities include:

  • Manage customer relationships relating to their use of Telligent produced products and platforms.
  • Provide first-line support for incoming inquiries regarding Telligent products and platforms.
  • Troubleshoot issues reported by users of our products and platform and provide specific next steps for resolution.
  • Work hand-in-hand with our customers via phone or e-mail to provide personal customer service.
  • Manage a personal case queue and maintain accountability to meeting and exceeding our SLAs.
  • Be a technical voice within our internal and external communities.

Qualifications

  • 1-3 years of work experience in a technical contact center or Bachelor’s Degree in Computer Science or related field.
  • Knowledge relating to Windows 2003 and Windows 2008 Server.
  • Familiarity with IIS administration, management and setup.
  • Experience utilizing Microsoft SQL both to execute scripts and manage databases.
  • Excellent problem solving skills.
  • Experience using Microsoft Office (Word, Excel and Outlook).
  • Able to direct a client through step-by-step instructions and troubleshooting methods as deemed appropriate by case.
  • Familiarity with external tools that are useful for troubleshooting (SQL Profiler, ProcMon, Fiddler, Firebug) is preferred
  • Familiarity with Telligent products, social collaboration or community software is a plus.

Core Values

  1. Customers come first. Period.
  2. Honesty. Always.
  3. Accountability for all we say and do.

Equal Opportunity Employer

Telligent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Application Process

To apply, please send your resume to careers@telligent.com.