Careers

Blog Post: Director, Corporate Marketing

Emily Overstreet — Thu, 26 Jan 2012 18:33:00 GMT

Description

One of the pioneers in enterprise social community and workforce collaboration software, Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Its powerful community development platform allows customers and partners to customize their community experiences and build award-winning applications on top of the platform.

Telligent differentiates itself with an ease of business and a level of confidence to which seasoned and successful organizations are accustomed. With a customer-focused culture, Telligent sets the social enterprise standard for positive business outcomes. With Telligent, thousands of organizations worldwide have created successful communities that drive collaboration, communication, innovation, networking and support, including American Marketing Association, Dell, Microsoft, Psion, APAN (a branch of U.S. Department of Defense) and more.

Reporting to the Chief Marketing Officer, the Corporate Marketing Director is responsible for developing and executing a clearly defined, global marketing and communication strategy in a manner that supports consistent revenue growth and enhances brand equity and awareness. This position is responsible for planning, organizing, staffing, training and managing marketing functions to achieve the company objectives of sales, growth, profitability, and visibility while ensuring a consistent brand and marketing message. This person also acts as a company spokesperson and interacts with industry influencers and media. The Marketing Director will manage a team of direct reports. Responsibilities include:

Marketing leader to assist with growing revenues and increasing market awareness of Telligent
Develop product positioning and messaging that differentiates Telligent’s products in the market
Plan the launch of new products and releases and manage the cross-functional implementation of the plan
Work with Field Marketing to communicate the value proposition of the products to the sales team
Market intelligence – be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them
Create compelling content that supports marketing campaigns
Develop and maintain an editorial calendar that maps out content development plans
Publish content in a variety of formats across all the channels where prospects/customers spend time
Measure how well content marketing efforts are helping the company achieve its goals (including lead gen/nurturing, brand recognition, etc.) and refine
Assist the CMO in building the Telligent brand through consistent messaging and building relationships focused around our branding attributes
Assist in managing the marketing budget
Coach, mentor and raise the team’s ability to deliver and exceed expectations while creating opportunities for succession talent

Qualifications

7-10 years of marketing, branding and interactive marketing
Marketing or communication degree (MBA nice to have)
Excellent communication skills
Experience in managing and growing talent
Proven ability to lead a proactive marketing organization and ensure accountability for results that maximize contribution to the business objectives
Travel 5-10%

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Telligent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Application Process

To apply, please send your resume to careers@telligent.com.

Blog Post: Director, Interactive Marketing

Emily Overstreet — Thu, 26 Jan 2012 17:59:00 GMT

Description

The Director, Interactive Marketing, reports directly to the Chief Marketing Officer. Responsibilities include:

Develop and manage campaigns in alignment with sales force segmentation, new product launches, co-marketing campaigns, and existing product upsell and cross-sell
Automate and manage demand generation tools, resources and agencies for campaigns and programs, and reporting purposes
Develops the campaigns, execution steps, content requirements information, reporting templates, and supporting systems management
Actively solicit inputs from Sales, Corporate Marketing, Field Marketing and Product Management regarding new Demand Generation and campaign plan requirements for new product launches and existing products pipeline development
Develops and executes any necessary Lead Generation programs, marketing tactics, events and other activities including but not limited to PPC, SEO, SEM, Website and Community requirements, Events, Webinars, Seminars, telesales, banner ads…), to develop 70-90% of the opportunity pipeline
Coordinate, where appropriate, through Sales Management to provide direct sales support & sales communications, sales training, as part of ensuring success of demand gen programs
Recommend Telligent participation in trade shows and other events which will drive associated revenue
Assume other responsibilities as determined and assigned by management

Qualifications

MBA preferred; B.B.A. Marketing
10+ years of marketing with 3-5 years in Demand Generation, Product Marketing, Channel and Sales roles
2 – 5 years direct and relevant B2B experience
Strategy, project management, budget management and financial skills
Strong leadership and creative thinking capabilities
Go-to-market development plans capabilities –including successful launch planning, positioning and execution
Experience in working with lead management software (SalesForce.com/Eloqua)
Experience with Web site, SEO, and PPC
Travel requirement estimated between 15-20%

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com.

Blog Post: Technical Consultant

Emily Overstreet — Thu, 26 Jan 2012 16:54:00 GMT

Location: Dallas, TX

Description

We are looking for a highly motivated and energetic candidate to join our Professional Services team as a Technical Consultant. This role will report to the Lead Technical Consultant. Responsibilities will include:

Participate in the full life cycle of a client implementation using the Telligent platform and products, including business analysis, technical requirements gathering and specification, software installation, system configuration, design and customization, application integration and testing
Troubleshoot configuration, performance, security and other related issues encountered during implementation
Consult, train and support clients by email, phone and on-site
Assist the project manager to ensure that the project is delivered on time, on budget and exceeds the client's expectations

Qualifications

2-5 years of experience relevant to this position
Experience programming with object oriented programming, ASP.NET, C#, HTML, CSS, JavaScript, and MSSQL experience
Communication skills: communication / facilitation skills (oral and written)
SharePoint experience a plus
SAML experience a plus
Excellent problem-solving and communication skills in e-mail, written documentation, and verbal
Undergraduate degree in Computer Science related field or equivalent experience

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com

Blog Post: Project Manager

Emily Overstreet — Thu, 26 Jan 2012 16:24:00 GMT

Location: Dallas, TX

Description

We are looking for a highly motivated and energetic candidate to join our Professional Services team as a Project Manager. This role will report to the Delivery Manager. Responsibilities will include:

Providing project leadership and customer communication during all phases of a project involving the implementation of the Telligent platform and products
Develop, update, and maintain the project plan, functional specification, documentation and system design specifications
Design project plans to determine resource requirements and availability
Manage internal and external resources within budget and project schedule
Analyze and communicate project risks to the customer and management, and develop effective risk mitigation plans
Review timesheets and prepare weekly and monthly status reports for all resources assigned
Identify and track project change requests

Qualifications

2-5 years of experience relevant to this position
Undergraduate degree in Computer Science related field or equivalent experience
Excellent problem-solving and communication skills in e-mail, written documentation, and verbal
Expertise in project governance and leadership, project lifecycles, task management and issue management
Experience in collecting requirements and details for a customer implementation
-motivated, high energy individual with a strong commitment to quality
Ability to manage multiple projects with minimal direction

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com

Blog Post: Pre-Sales Product Specialist

Emily Overstreet — Wed, 04 Jan 2012 17:05:00 GMT

Location: Dallas

We are looking for a highly motivated and energetic candidate to join our Pre-Sales team as a Product Specialist. Responsibilities will include:

Development and delivery of Telligent product knowledge and demonstrations to potential and existing customers and partners
Eliciting and documenting high-level business challenges and mapping them to Telligent solutions
Ability to respond to functional and technical elements of RFI’s and RFP’s
Ability to convey customer requirements to Product Management and Professional Services teams

Qualifications

2-4 years’ relevant experience in software sales support
Strong technical experience with the ability to translate features into business benefit
Extensive knowledge of Microsoft technologies such as MS .NET , MS SQL Server, and MS SharePoint (required)
Experience and familiarity with Telligent products desired
Experience and familiarity with content management systems (ex: Sitecore) and document management systems desired
B.S. in Computer Science or related field is strongly preferred

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com

Blog Post: Solutions Advisor

Emily Overstreet — Thu, 22 Dec 2011 15:31:00 GMT

Location: Dallas

We are looking for a highly motivated and energetic candidate to join our Pre-Sales team as a Solutions Advisor. Responsibilities will include:

Responsible for development and delivery of Telligent product knowledge and demonstrations to existing and potential customers and partners
Responsible for eliciting and documenting high-level business challenges and mapping them to Telligent solutions
Responsible for representing Telligent products to customers at field events: conferences, seminars, etc.
Able to respond to functional and technical elements of RFIs/RFPs
Able to convey customer requirements to Product Management and Professional Services teams
A minimum of 50% travel required

Qualifications

3-5+ years relevant experience in software sales support
Strong technical experience with the ability to translate features into business benefit
Extensive knowledge of Microsoft technologies such as MS.NET, MS SQL Server and MS SharePoint (required)
Experience and familiarity with Telligent products desired
Experience and familiarity with content management systems and document management systems desired
B.S. in Computer Science or a related field is strongly preferred

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com

Blog Post: Inside Sales Representative - Dallas HQ

Emily Overstreet — Tue, 20 Dec 2011 20:35:00 GMT

Description

We are looking for a highly motivated candidate to join our Sales team as Inside Sales Representative. This person is responsible for:

Prospect, develop and close business to achieve Sales Targets for the Telligent products within specific time frames for both current and new strategic customer opportunities
Conduct product demonstrations via the internet to potential customer’s audiences that are both technical and non-technical
Follow up on inquiries/leads generated by Marketing
Saleforce.com as a productivity tool championing its use within the Sales Organization
Keep Telligent Management informed by maintaining accurate customer and pipeline records within SalesForce.com
Provide timely and accurate business forecasts to sales and executive management.
Submit timely and accurate activity reports as required.
Provide Telligent Management with information about the current market opportunities and identify new business opportunities and partners.
Work closely with other cross-functional management teams in the Marketing and Product groups to drive awareness for the Telligent product suite.

Qualifications

Must be incredibly self-motivated and possess strong leadership skills
Demonstrable record of sales success against quota
Ability to work independently
Ability to communicate effectively
Strong interpersonal skills
Ability to understand and communicate business concepts
Ability to think strategically while delivering tactical results
Ability to adapt to changing business issues and requirements and be creative in suggesting new approaches.
Ability to use Microsoft Office/Exchange and Salesforce.com
Knowledge of Social Business Web 2.0 preferred

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com.

File: International Marketing Internship - Job Description

Elena Savvides — Mon, 05 Dec 2011 15:20:00 GMT

To apply, please email:

Elena Savvides - International Marketing Manager
esavvides@telligent.com.

Files: International Marketing Interns

Elena Savvides — Mon, 05 Dec 2011 15:17:00 GMT

Blog Post: Technical Support Engineer

Emily Overstreet — Fri, 11 Nov 2011 18:07:00 GMT

Description

We are looking for a highly motivated candidate to join our Customer Care team as Technical Support Engineer. This role will report to the Technical Support Manager. Responsibilities include:

Manage customer relationships relating to their use of Telligent produced products and platforms.
Provide first-line support for incoming inquiries regarding Telligent products and platforms.
Troubleshoot issues reported by users of our products and platform and provide specific next steps for resolution.
Work hand-in-hand with our customers via phone or e-mail to provide personal customer service.
Manage a personal case queue and maintain accountability to meeting and exceeding our SLAs.
Be a technical voice within our internal and external communities.

Qualifications

1-3 years of work experience in a technical contact center or Bachelor’s Degree in Computer Science or related field.
Knowledge relating to Windows 2003 and Windows 2008 Server.
Familiarity with IIS administration, management and setup.
Experience utilizing Microsoft SQL both to execute scripts and manage databases.
Excellent problem solving skills.
Experience using Microsoft Office (Word, Excel and Outlook).
Able to direct a client through step-by-step instructions and troubleshooting methods as deemed appropriate by case.
Familiarity with external tools that are useful for troubleshooting (SQL Profiler, ProcMon, Fiddler, Firebug) is preferred
Familiarity with Telligent products, social collaboration or community software is a plus.

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com.

Blog: Customer Care

Alex Crome — Fri, 11 Nov 2011 15:38:00 GMT

Provide unparalleled technical guidance to customers.

Blog Post: Software Development Engineer (Telligent Analytics)

Emily Overstreet — Tue, 08 Nov 2011 20:21:00 GMT

Description

We are looking for a highly motivated and energetic candidate to join our Product Development team as a Software Development Engineer. This role will report to our Analytics Software Engineering Lead. Responsibilities will include:

Participate in the development of the web analytics module for use in our overall analytics package
Drive improvements in our topic detection and sentiment analysis capabilities
Own Feature work for Telligent Analytics such as new charting and data collection engines.
Assist our core analytics team by improving the performance and scalability of existing tasks and reports

Qualifications

3+ years of experience in Asp.Net web development with C#.
3+ years' development experience using the .Net framework (C#/ASP.NET/PowerShell) with SQL Server backend databases.
1+ years of experience of development with agile practices and test driven methodologies.
4 year degree in Computer Science or related discipline.

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com.

Blog Post: Junior Software Development Engineer

Emily Overstreet — Thu, 20 Oct 2011 18:57:00 GMT

Description

We are looking for a highly motivated and energetic candidate to join our Product Development team as a Junior Software Development Engineer. Responsibilities include:

Helping build and maintain the Telligent Evolution platform and related products
Identifying, troubleshooting and debugging defects in the Telligent Evolution platform and product suites
Determining and implementing approach to resolve defects, including writing and conducting unit tests
Assisting in broader testing efforts and reporting results via a ticketing tracking system
Supporting our internal and external customers by responding to threads driven by Telligent Community’s forums

Qualifications

1-3 years of experience in Asp.Net web development with C#.
1-3 years' development experience using the .Net framework (C#/ASP.NET/PowerShell) with SQL Server backend databases.
1+ years of experience of development with agile practices and test driven methodologies
A 4 year degree in Computer Science or related discipline.

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com.

Blog Post: Account Executive - Dallas HQ

Emily Overstreet — Thu, 21 Jul 2011 19:08:00 GMT

Location: Dallas, TX

Description

We are looking for a highly motivated and energetic candidate to join our Sales team as Account Executive. Responsibilities will include:

Working with prospects to understand their unique needs and properly map Telligent products and services.
Working with Sales Management and Marketing to define campaigns to increase market visibility and generate opportunities.
Playing a key role in supporting the ongoing achievements of aggressive sales goals.

Qualifications

Ability to articulate the core competencies and values of the organization in a professional manner
Results-oriented with a proven track record of success
Excellent oral and written communication skills, organizational skills and solid time management
Executive-level presentation skills
Proficiency in MS Office applications and SalesForce
Outgoing personality with ability to ensure a solid customer-facing experience
Highly motivated, dedicated, and committed to individual, team and organizational success
Willingness to be available by telephone and/or email on evenings and weekends as required

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com

Blog Post: Account Executive - Paris, France

Emily Overstreet — Thu, 16 Sep 2010 19:31:00 GMT

Location: Paris, France

Description

We are looking for a highly motivated and energetic candidate to join our Sales team as Account Executive. Responsibilities will include:

Working with prospects to understand their unique needs and properly map Telligent products and services.
Working with Sales Management and Marketing to define campaigns to increase market visibility and generate opportunities.
Playing a key role in supporting the ongoing achievements of aggressive sales goals.

Qualifications

Ability to articulate the core competencies and values of the organization in a professional manner
Results-oriented with a proven track record of success
Excellent oral and written communication skills, organizational skills and solid time management
Executive-level presentation skills
Proficiency in MS Office applications and SalesForce
Outgoing personality with ability to ensure a solid customer-facing experience
Highly motivated, dedicated, and committed to individual, team and organizational success
Willingness to be available by telephone and/or email on evenings and weekends as required

Core Values

Customers come first. Period.
Honesty. Always.
Accountability for all we say and do.

Equal Opportunity Employer

Application Process

To apply, please send your resume to careers@telligent.com

Blog: Marketing and Communications

Emily Overstreet — Tue, 08 Dec 2009 02:28:00 GMT

Brand and promote Telligent and its products.

Blog: Sales and Customer Solutions

Emily Overstreet — Mon, 07 Dec 2009 17:42:00 GMT

Identify customers’ pain points and deliver solutions.

Blog: Professional Services

Emily Overstreet — Mon, 07 Dec 2009 17:41:00 GMT

Help customers realize the fullest potential of collaboration.

Blog: Product Development

Emily Overstreet — Mon, 07 Dec 2009 17:40:00 GMT

Develop, test and design software used by companies worldwide.

Group: Careers

Anonymous — Mon, 07 Dec 2009 17:06:00 GMT