Blogs

When it comes to caring for our customers, Telligent has taken its commitment to the next level – creating a world-class standard for products and service. Customer service. Customer support. Education. Partner support. In all facets of our customer...

What do people buy, and why do they buy it? Market researchers have explored this puzzle for decades, but Core4 Research, has found that online social communities can often provide better answers. In the recent article by The BrainYard's columnist...

As new forms of social media proliferate and enterprises scramble to keep pace with their customers, social business is a force that cannot be ignored. So if you are new to social and want to apply it to your business, where do you start? As a helpful...

Wondering who AICPA is and what type of social network it created to drive its recruitment efforts? In a recent article by AccountingWEB, the accounting news source featured AICPA and gave details about This Way to CPA , its social online community targeting...

Associations are rapidly adapting to the social Web to understand its members’ needs and wants, build cause awareness, keep current members engaged, attract new recruits and ensure that they are creating mutually beneficial relationships with members...

AICPA improves membership recruitment via a unified social marketing campaign with Telligent Community and Telligent Analytics Dallas, TX – February 6, 2012 — Telligent , a leader in social community software for the enterprise, partnered...

Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customers service. So what is meant by the concept of delivering plus one? In the recent CMSWire article by Telligent SVP of Client Services, Cecilia Edwards...

Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customer service. In 1993, Ken Blanchard and Sheldon Bowles wrote Raving Fans: A Revolutionary Approach to Customer Service . In Raving Fans , Blanchard and...

JANUARY ISSUE #SOCBIZ BUZZ Top 2011 Blogs Find out which Telligent blogs made the top-five list Online Communities for Associations Learn how associations use social online communities to boost recruitment and member loyalty New Product Enhancements Telligent...

To Support Offering, Telligent and Microsoft Announce the Get Social Tour + Social Workshop Days that will Equip Customers with the Foundation and Tools to Get Social in 2012 DALLAS, Texas — January 31, 2012 — Telligent, a leader in social...

How many of you believe that social is the new norm? We do, and so do your customers, partners and prospects. That is why we have teamed up with Microsoft to deliver a one of a kind dynamic and social online presence. Your customers and partners expect...

In-depth training videos. Short 3-5 minute lesson plans. 24/7 on-demand access. These are all components of Telligent’s new e-learning community – Telligent University. Telligent University is now open for enrollment to Telligent customers...

Telligent helps customers and partners get the most out of social with the launch of Telligent University (DALLAS, TX) January 25, 2012 — Telligent , a leader in social community software for the enterprise, today announced the launch of its...

How would you define a community manager? The following phrases are a good starting point: Lead social capital builder Brand evangelist Master listener Rule enforcer Spam controller As many of you know, today is the third annual...

According to the predictions of The National Inflation Association (NIF), enterprise social networking will revolutionize the workplace beginning in 2012 and change forever the way the world gets work done. This particular article gives an overview of...

Do you spend countless hours researching social? Have you heard about online community, but are unsure if it will be beneficial to your organization? Do you wish that there was one resource out there for the best tips and information on social media?...

Because organizations manage multiple systems, inside and outside of the enterprise, maintaining user profiles can be a struggle. Our goal is to simplify profile management. Both Telligent Community and Telligent Enterprise feature social profiles that...

A Best Practice of World Class Communities is to Encourage Ownership of the Community by Members One of the strategies Telligent encourages for building World Class Communities is to encourage a level of ownership of the community by its members. There...

Innovation. Industry Growth. Product Enhancements. These are all things that Telligent focused on in 2011 and will continue to focus on in 2012. In September, Telligent welcomed customers and partners from around the globe to The Big Social, our annual...

After you have done the necessary steps to build and deploy a successful online community, there’s still one thing left to do – make sure that your community team is in place. It takes more than just one person to build and maintain a community;...

The holidays are a perfect time to reminisce on experiences from the past year and to express warm wishes for the year to come. In the spirit of the season, thank you for being on this journey with us; friends who’ve been with us for the last seven...

Before we break out the bubbly and black-eyed peas (people in the Southeast US will understand), I want to jump on the “Year in Review” bandwagon and take a look back at some of my favorite blogs from 2011. I picked these blogs based on very...

In the recent article by Fierce Content Management, journalist Ron Miller wrote about Telligent recently acquiring Leverage Software. Miller highlights key reasons behind the acquisitions, customers Telligent will gain, in addition to a basic background...

In this CMSWire bylined article written by Pete Iuvara, he discusses the world of digital business. He specifically feels that Digital Marketing, Customer Engagement, Social Media Integration, Mobile and Cloud Computing got a lot of attention this past...

In this article by Computer Business Review (CBR), it gives details on the recent announcement that Telligent acquired San Francisco-based enterprise social networking firm, Leverage Software. In this article, quotes from both Telligent CEO Patrick Brandt...