Blogs

We are excited to announce that Telligent has contributed Graffiti CMS to the open source community. The conversion has taken place and Graffiti CMS source code is now available on CodePlex: http://graffiticms.codeplex.com/ There are several...

As we kick off 2010, I am very pleased to introduce Anna Van Sligtenhorst as our new director of product management. Anna has already been an integral part of the Telligent team, as a senior program manager in product development. Prior to joining Telligent...

In May, Telligent hosted a webinar with three guest speakers – Kate Leggett from Forrester Research, Inc . , Lewis Simons from Cox Communications , and Brendan Cosgrove from Kaseya . While the official title of the webinar was Social Customer Service...

“Man is a tool-using animal. Without tools he is nothing, with tools he is all.” - Thomas Carlyle Telligent is now offering Best Practice Toolkits as a free resource to help you make strategic decisions about the design of your community...

There is a lot of excitement around Telligent Community 6.0 and Telligent Enterprise 3.0. One of my favorite new capabilities is around the new "Widget Studio." It makes building and extending the user experience super easy. Let's go...

In November, we announced our first Best Practice Toolkit , which focused on customer service. We assembled this toolkit to include relevant customer service resources from analyst reports to customer success stories. However, we know that customer...

Telligent’s Acquisition Signals Social Market Consolidation and Fuels Company Growth (DALLAS, TX) December 19, 2011 — Telligent, a leader in social community software for the enterprise, today announced its acquisition of San Francisco...

DALLAS - January 5, 2010 - Telligent, a leader in enterprise community and collaboration software, announced today the appointment of Anna Van Sligtenhorst as director of product management. Van Sligtenhorst will report directly to the CEO. In her...

Over the past eight years, I've traveled to various countries consulting with customers from a range of industries who are working on creating or enhancing their social business strategy – specifically with respect to how they are using social...

We are passionate about social communities, which is why I’m pleased to announce that today Telligent acquired Leverage Software, a company that shares our passion. Leverage brings us: Exceptionally talented employees who share our commitment...

In Part 2 of my “Elements of a Vibrant Online Community” series, I presented the people-oriented factors of audience segments and user types as critical components of a successful online community strategy. In this blog entry, I will provide...

Another big change is coming from Facebook – it announced that it will be removing the Discussions tab application from all Pages on October 31, 2011. Despite AppData showing millions of monthly active users, Facebook is turning off the app that...

Today is Community Manager Appreciation Day? Your community managers do a lot for your organization. Let them know how important they are today. Read the full post for details.

Thinking about how to get your members more engaged? Check out Guild of Sommeliers for tips to boost your social strategy. The Guild of Sommeliers is a non-profit, member-run organization, committed to educating and fostering networking among wine...

I am pleased to announce that Consumer Goods Technology has selected Telligent to be highlighted on the Editors’ Pick page of the annual Readers’ Choice issue for the second consecutive year. The 2010 Readers’ Choice rankings span 10...

To those who joined our webinar on Wednesday morning, thank you very much for your time. I hope you found the information that Dawn Lacallade and I presented to be useful in launching, growing, or sustaining your own online community. To jump directly...

How would you define a community manager? The following phrases are a good starting point: Lead social capital builder Brand evangelist Master listener Rule enforcer Spam controller As many of you know, today is the third annual...

I am very excited about The Big Social that is coming up September 26-28, in Dallas, Texas. The event’s 3-day program is turning out to be an incredible learning and travel value! In addition to my enthusiasm for the actual event, I am pleased...

SANTA CLARA, CA (Microsoft Global High-Tech Summit) - February 11, 2010 - Telligent, a leader in community and collaboration software, today announced the availability of Telligent Community 5.5 and Telligent Enterprise 2.5. The latest versions represent...

Come visit Telligent Monday and Tuesday, March 15-16, at the Social Media World Forum Europe at Olympia Conference Center in London. The focus is on social media strategies for the enterprise - including CRM, enterprise bookmarking, communities, enterprise...

Customer support is a very common use case for online communities, because, if done correctly, there are tremendous benefits that can be gained. Just think, when your customers have an issue, what better way is there to build a better relationship than...

Last year KMWorld named Telligent Enterprise 3.0 as one of the Trend-Setting Products of 2011 . This list spotlights innovative companies who have a product that has helped create, define, enhance, or sustain a specific market. For another consecutive...

It’s back! And this time it will be even bigger, better and MORE SOCIAL . What am I talking about? The Big Social – Telligent’s annual user conference, where we spend three days immersing our attendees in a wide range of topics focused...

In the recent newsletter that Association Trends ™ published, there was an article titled “Social media and how it’s changing associations.” This article focused on the theme of the recent ASAE 2012 Technology Conference, which...

Your customers and prospective customers expect social capabilities that help them collaborate and connect with relevant information. Recent industry research shows that 80% of online consumers in the US use some form of social tools. Today, people expect...