In this CMSWire article, Telligent founder and CTO Rob Howard discusses the importance of social analytics in internal communities. "The most important aspect of collaboration is the ability to run analysis over the data to draw important insights and use it again in the future," Howard says. He discusses the benefits of learning about your users through analytics, and then applying that knowledge to your community. By measuring engagement in your community, you can discover the "economic value of knowledge." Read the full article.