Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customers service. So what is meant by the concept of delivering plus one? In the recent CMSWire article by Telligent SVP of Client Services, Cecilia Edwards, she fully explains the premise behind that statement.

Specifically, it seems that the +1 concept fits well with online communities, since one of the main reasons to have an externally facing online community is to deepen relationships with your customers. Read the entire article and learn Cecilia's suggestions for ways you could +1 your community this year.