Articles

DestinationCRM: Telligent Community, Sitecore Integration Yields Stronger Social Community Experience

2012-04-26T19:17:00Z

In a recent DestinationCRM article published by editor Kelly Liyakasa, it highlights the recent announcement of Telligent Connect for Sitecore. This product easily integrates Telligent Community and Sitecore by providing a full social community experience within a Sitecore-powered website – it provides companies with the tools needed to quickly integrate two leading applications – Web Content Management (WCM) and social community platform.

So why is this especially beneficial to organizations? Kelly spoke with Telligent Founder and CTO, Rob Howard, to learn more about the product and to find the answer to that very question.

Read the full article to learn more about Telligent Connect for Sitecore and how it is the ticket to building an online social presence that will wow your customer base!

CMSWire: Telligent Adds New Social Layer to Sitecore Websites

2012-04-26T14:25:00Z

Sitecore-based websites can now build in the Telligent Community social platform in order to condense more marketing, social and customer service features in one place. On Wednesday, Telligent announced Telligent Connect for Sitecore, which adds new tools to Sitecore websites that should allow for smoother customer interactions and easier communication between Web Content Management, marketing and IT teams. CMSWire writer Anthony Myers picked up on the news and highlighted the annoucnement in his recent article.

Read Anthony's full article to find out more about Telligent Connect for Sitecore.

SmartPlanet: CORE4 rewrites consumer research rules with social communities

2012-04-13T16:39:00Z

Almost everyone at some point in time has experienced the phone call where a consumer phone survey greeted you on the other end. This method of market research has gone on for decades, but what if there was a way to organize and get feedback from a group of consumers online in order to gain efficient insight. CORE4 Research has created an online community to do just that - consumers can post their thoughts and feelings about subjects and then CORE4 aggregates and organizes the insights.

In the recent article by SmartPlanet's journalist Heather Clancy, she spoke with Henry Ho, Partner at CORE4 Research, to learn more about CORE4 Research and how it leverages Telligent Community for conducting consumer market research. CORE4 utilizes traditional research methods, however they also conduct market research through the use of online communities as an engaging way to gather and analyze consumer feedback. The social nature of the online communities where participants can engage with one another brings out different insights than research methods like the consumer phone survey mentioned above.

Read the entire article to learn first-hand from Henry Ho about CORE4Research and how the organization is infusing social in market research. Also, be sure to check out CORE4's recent case study for additional insight.

CMSWire: Social Business 101 – Framing Your Strategy

2012-02-27T17:46:00Z

Earlier this month, Telligent Founder and CTO Rob Howard wrote an engaging article on social business, where he compiled a list of top recommendations that he encourages the c-suite focus on in 2012 . As a continuation of the first article, Howard wrote a part two article. In this part two article on social business, he shares five additional tips and recommendations to help those looking to integrate social into their existing business.

From leading by example to technology playing a big role, Howard's recommendations should be viewed as insight on expanding your social education. And as an additional bonus for each recommendation, he lists key takeaways that should be top of mind as you start on your social journey. For a list of all five recommendations, read the complete part two article.

CMSWire: Tweet Jam Recap – Social Business is as Social Business Does #socbizchat

2012-02-27T17:13:00Z

At the CMSWire #socbizchat Tweet Jam last Wednesday, experts from different organizations logged onto Twitter and discussed the core elements, challenges and opportunities of social business. What started out as a simple chat, soon evolved into a powerful think tank full of ideas, insights and lots of takeaways for upcoming articles. So to highlight some of the great insight shared, CMSWire published a Tweet Jam recap article that spotlights some great tweets from numerous topics surrounding social business; including a few from Telligent Founder and CTO Rob Howard, who was one of the panelists. Read the full article to learn what insight on social business Rob shared, along with other highlights.

CMSWire: Telligent Adds Ideation, Innovation Management to Community Platform

2012-02-24T19:04:00Z

In a recent CMSWire article published by journalist Courtney Garcia, it highlights the announcement of Telligent's newest offering - InnovationCast. So what exactly is InnovationCast? InnovationCast is an ideation and innovation management solution that addresses the entire innovation cycle.

Specifically, Garcia describes InnovationCast as Telligent's "latest solution offering through its social community software," because it is specifically built on top of Telligent's enterprise social collaboration platform. Garcia continues by stating that InnovationCast "is designed to construct ideas and see them through to fruition. It's the great tree of life gone viral."

Throughout the article, focus is placed on the importance of innovation at companies, how InnovationCast helps with ideation and innovation management, along with the available options for InnovationCast. As an added bonus, images are present throughout the article, along with an informative video at the end, to help readers better visualize what InnovationCast does.

Garcia concludes the article by stating that 2012 may be the year of Telligent; read the full article for yourself.

Join Panelist Rob Howard February 22 at NOON (CST) for CMSWire Tweet Jam: Social Business - Back to Basics #SocBizChat

2012-02-15T22:30:00Z

Telligent Founder and CTO Rob Howard will be among leading experts that will serve on the panel for the upcoming CMSWire Tweet Jam that will take place Wednesday, February 22 at noon (CST). This month, the Tweet Jam will focus on going back to the basics in an effort to understand the element of social business and what goes into making social business strategies work at the enterprise level. During this hour long chat, panelists will tackle some of the more social elements of social business, such as what are the core elements of social business and what is the most important first step in becoming a more social business. To follow this Tweet Jam, simply follow the #SocBizChat hashtag. You can read more about the upcoming Tweet Jam here.

InformationWeek's "The BrainYard": Shopper Market Research Firm Taps Social Community

2012-02-09T17:28:00Z

What do people buy, and why do they buy it? Market researchers have explored this puzzle for decades, but Core4 Research, has found that online social communities can often provide better answers. In the recent article by The BrainYard's columnist, David Carr, he spoke with Henry Ho, Partner at CORE4 Research, to learn exactly what CORE4 Research does and how it leverages Telligent Community for conducting consumer market research.

CORE4 Research needed to come up with a way to conduct high quality research and uncover consumer feedback both quickly and cost-efficiently. Its solution? Make research social by conducting research in an online community. It still utilizes traditional research methods, however now they also conduct market research through the use of online communities as an engaging way to gather and analyze consumer feedback. With online communities, consumers engage researchers and one another to share product and packaging feedback, evaluate product placement in stores and discuss shopping habits. The social nature of the online communities where participants can engage with one another brings out different insights than one-on-one conversations with researchers.

In addition to online communities, CORE4 Research created a mobile application called Field Agent that also gets them valuable research. Read the entire article to learn exactly how CORE4 Research is making market research more social. Also be sure to read CORE4 Research's case study for an even more in-depth dive into what they do.

CMSWire: Social Business 101 – Building the Foundation

2012-02-09T16:55:00Z

As new forms of social media proliferate and enterprises scramble to keep pace with their customers, social business is a force that cannot be ignored. So if you are new to social and want to apply it to your business, where do you start? As a helpful aid, Telligent Founder and CTO, Rob Howard, has compiled a list of top recommendations that he encourages the c-suite focus on in 2012.

From social being the new normal to why you should focus on strategy, Howard's recommendations should be viewed as the foundation to help jumpstart your social education. And as an added bonus for each recommendation, he lists key takeaways that should be top of mind as you start to implement social in your business objectives.

Read the entire article to learn how to tackle applying social to your business by getting back to the basics. Keep in mind that this is just part one of his list of recommendations; his additional five recommendations will be forthcoming.

AccountingWEB: AICPA Creates Social Networking Site for Aspiring Accountants

2012-02-08T22:29:00Z

Wondering who AICPA is and what type of social network it created to drive its recruitment efforts? In a recent article by AccountingWEB, the accounting news source featured AICPA and gave details about This Way to CPA, its social online community targeting aspiring accountants. Read the entire article to learn the story and strategy behind This Way to CPA. Also read the recent AICPA case study to uncover how they successfully created a community that generates almost 23,000 visits each month.

CMSWire: 10 Ways to +1 Your Community This Year

2012-02-02T17:02:00Z

Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customers service. So what is meant by the concept of delivering plus one? In the recent CMSWire article by Telligent SVP of Client Services, Cecilia Edwards, she fully explains the premise behind that statement.

Specifically, it seems that the +1 concept fits well with online communities, since one of the main reasons to have an externally facing online community is to deepen relationships with your customers. Read the entire article and learn Cecilia's suggestions for ways you could +1 your community this year.

National Inflation Association: "Enterprise Social Networking to Revolutionize Workplace, Says NIA"

2012-01-18T20:30:00Z

According to the predictions of The National Inflation Association (NIF), enterprise social networking will revolutionize the workplace beginning in 2012 and change forever the way the world gets work done. This particular article gives an overview of the growth of enterprise social networks and describes enterprise social networks as "kind of like Facebook for the workplace, but without the socializing. Enterprise social networks are meant to result in employees working together better as a team and getting their work done more efficiently."

As the article continues, NIF lists organizations that are leading in this growing space – among the companies listed is Telligent. Telligent is stated as one of "the leaders when it comes to integrating enterprise social networks with the existing technology of large corporations."

Read more about what NIA thinks about Telligent and the future of enterprise social networks.

Fierce Content Management: Telligent Buys Leverage Software

2011-12-27T15:40:00Z

In the recent article by Fierce Content Management, journalist Ron Miller wrote about Telligent recently acquiring Leverage Software. Miller highlights key reasons behind the acquisitions, customers Telligent will gain, in addition to a basic background of Telligent. The article wraps up by stating that this acquisition "looks like a great deal."

Read the full article here.

CMSWire: Eye on 2012 - Community and Your Digital Business Lifecycle

2011-12-22T22:47:00Z

In this CMSWire bylined article written by Pete Iuvara, he discusses the world of digital business. He specifically feels that Digital Marketing, Customer Engagement, Social Media Integration, Mobile and Cloud Computing got a lot of attention this past year; and rightfully so. In line with these areas, came rise to a concept commonly referred to as the 3 C's of Customer Experience Management (#cxm): Content, Community and Commerce.

Of the 3 C's, Pete receives insight from Telligent Founder and CTO, Rob Howard, about his thoughts on the importance of community. Pete feels that communities will be a big topic next year, and Rob feels similarly, stating that ultimately online communities will be the fuel that enables sellers to better understand what buyers want and how they make their purchasing decisions. Read the entire article and learn more about Rob's thoughts on community here.

Computer Business Review: "Telligent Acquires Leverage Software"

2011-12-22T21:19:00Z

In this article by Computer Business Review (CBR), it gives details on the recent announcement that Telligent acquired San Francisco-based enterprise social networking firm, Leverage Software. In this article, quotes from both Telligent CEO Patrick Brandt and Leverage Software Founder, Joe Kleinschmidt, are shared about the acquisition. Read the full article here.