The Social Customer Service webinar is exactly one week away, which means time is winding down to reserve your spot. Join social media and community experts from Dell and Forrester on February 5th at 11:00am Central for an engaging live discussion and demo.
Here’s a quick snapshot of what you can expect to learn:
Be sure to register today; this is one webinar you do not want to miss!
PS – Looking for a great social customer service resource to review before the webinar? Download a complimentary copy of our new white paper on social customer service.
Beck Ag case study: Agriculture meets social technology. Beck Ag built a private online community to enable 24/7 peer support and knowledge exchange among agriculture professionals and ag companies. It was 100% funded by ag companies and, since launch, revenue from clients sponsoring private discussion groups has tripled; download the case study to learn more.
McMaster University case study: McMaster took an interactive, engaging approach to online learning by creating a collaborative learning community for professional networking, knowledge sharing and support between more than 900 healthcare professionals. The community supports cost-effective, collaborative professional development opportunities and improves the quality and efficiency of clinical care – read the case study to learn more about its collaborative learning community.
On January 17th we publicly announced that we received an additional $5 million in financing from NXT Capital Venture Finance. This is another great milestone in Telligent’s history, as it provides additional strength to our existing investor base and validates the future opportunity for Telligent and our customers.
To learn more about this recent announcement, read the press release. And also be sure to take a look at our CEO’s blog that goes more in depth about this recent news and what it means for Telligent.
The Financial Times Podcast: Can Business be Social? Telligent’s Founder & CTO, Rob Howard, shares his thoughts on social business and how social tools and social intelligence are changing the workplace
CMSWire: 2013 – The Year of Big Data, Major Shifts & Convergence Rob Howard takes a look back at some of the changes he predicted for 2012, and a look forward at what's to come in 2013
The Dallas Morning News: Texas Instruments’ social communities show more strength Special feature on Texas Instruments’ use of community
CITEworld: Dell switched its social platform and saw traffic grow 30% overnight Spotlight on Dell’s online community that delivers exceptional customer service on a global scale
Social Communities, not just Social Media
Customer Care Dilemma: When Customers Prefer Speed over Effectiveness
Social Business Predictions for 2013
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