DALLAS – November 10, 2009 – Telligent, a leader in community and collaboration software, will host a live webinar November 17,
at 11 a.m. CST. The 60-minute informational webinar will explore
Microsoft Office Live’s new online customer support community.
By integrating community- and consumer-generated content, effective
forum moderation, structured product content, documentation and
traditional customer support, Microsoft Office Live’s Integrated
Customer Support Experience creates a single destination where
customers can get answers to their questions.
"Community-driven customer support communities
can provide value by improving support efficiency and ultimately
yielding higher profits," said Rob Howard, chief technology officer and
founder of Telligent. "By applying the knowledge of your customer base,
online communities are truly the future of efficient support."
The webinar will be an in-depth case study of this revolutionary
online customer support operational model. Presenters will include Sue
Sonday, community strategist at Microsoft and director of the
Integrated Customer Support Experience community, and Steve
Hershberger, principal and co-founder of ComBlu.
"Customer support is one of the most integral parts of any
business," Sonday said. "The customer support experience is greatly
improved with a central online location for support activity. Online
customer communities are a key component for the centralization of
support activity and content for Microsoft."
Sonday launched the initiative a year ago and, through collaboration
with ComBlu and Telligent for community applications, strategy,
management, and analytics, Microsoft has attained significant success
"Community is one of the most effective ways to ensure long term
customer engagement and success," Hershberger said. "The results are
measurable and powerful, as Microsoft has been able to demonstrate with
their example. Communities and engaged customers are a brand’s most
powerful asset. For the first time, brands can effectively tap into
this resource and truly partner with their customer base."
To register for this webinar, The New Era of Support: A Microsoft Case Study, visit this link.
Telligent is an enterprise collaboration
and community software company. The company’s fully-integrated platform
and portfolio of applications transform how organizations listen to,
engage and measure interaction with customers, partners and employees.
Telligent powers collaboration for many of the world’s largest brands,
including Dell, Microsoft, Electronic Arts and Reader’s Digest. For
more information, visit www.telligent.com.
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