Telligent Enterprise 4.0 provides social software for the workplace that empowers employees to better know, engage and serve customers.
DALLAS, TX – September 18, 2012 – Telligent, a leader in social software for the enterprise, today introduced Telligent Enterprise 4.0, employee social networking software that drives revenue and improves customer service by providing employees a unified view into customer experience. Telligent Enterprise 4.0 is the only enterprise social software designed with the customer-focused company in mind – the social enterprise that empowers employees to better know, engage and serve customers.
“Social is the new normal for how we work; however, some executives still need convincing,” said Patrick Brandt, CEO of Telligent. “Employees want social tools in the workplace that are comparable to the ones they use in their personal lives, but management continues to be concerned about the impact on productivity,” added Brandt.
“Independent studies, as well as our own research, have shown that enterprise social software actually boosts employee performance, especially when it’s tied to real business objectives that impact a company’s bottom line. With its focus on enabling sales team and supporting customer service, the latest release of Telligent Enterprise makes it easy for C-level executives to say ‘yes’ to social in the workplace,” explained Brandt.
According to a recent survey of US knowledge workers by Forrester Research, Inc., “51% of those using social-business-enabling technologies feel productive during the workday compared with just 43% of those who don't use them.”1 Telligent’s own 2012 market survey of professionals in the UK echoes this finding; 74% of workers said that a social platform would improve their job performance, and yet 79% of workplaces did not provide social tools for employees.
Telligent Enterprise 4.0 was designed to deliver real business value by:
Key elements of Telligent Enterprise 4.0 include:
Telligent’s new reputation management system and enhancements to enterprise integration are differentiators for Telligent Enterprise 4.0. Forrester’s survey of knowledge workers shows that “sixty-six percent of US information workers don't think it's easy to find information they need in company-provided sources.”2 Reputation creates efficiencies in finding people and information, which saves employees time and increases productivity. The system dynamically scores content, and the people who author content, so that employees gain quick access to the most relevant information.
Integration enhancements include the ability to add social engagement to enterprise systems for document management, human resources, ERP and other point solutions using new core services. Plus, enterprises can now pull information from these systems for broader viewing and even connect employee social networks with customer service communities for one view into customer experience.
Telligent Enterprise 4.0 is available now. For more information, please visit http://telligent.com/landing-pages/p/telligent-enterprise-4-0.aspx.
Today’s announcement coincides with Telligent’s introduction of Telligent Community 7.0, online community software designed to elevate customer experience through social customer service. Telligent Community 7.0 is available now. For more information, please visit http://telligent.com/landing-pages/p/telligent-community-7-0.aspx.
1,2 The Social CIO, Forrester Research, Inc., August 24, 2012.
Telligent powers online communities and enterprise social networks that are essential to business. Global brands including Cadbury, Dell, Investec, Microsoft, Oxfam, Rackspace, Sitecore and Susan G. Komen for the Cure trust Telligent to transform their business with social. Telligent software helps companies empower their customers, employees and partners with social collaboration tools that drive real business value: higher sales, lower costs and bigger ideas. Our commitment to customer excellence is matched only by our dedication to community service, a people-first philosophy that defines our brand promise. For more information, visit Telligent.com or connect with us on Twitter and Facebook.
Tiffany Henrythenry@telligent.com (214) 420-1350
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