Telligent Connect for Salesforce.com™ empowers companies to elevate social customer service with social CRM
DALLAS, TX and SAN FRANCISCO, CA (The Big Social and Salesforce Dreamforce) – September 19, 2012 – Telligent, one of the pioneers in social software for the enterprise, today announced Telligent Connect for Salesforce.com, social CRM integration that brings together industry-leading online community software from Telligent with essential customer relationship management software from Salesforce.com. The announcement comes on the heels of Telligent’s introduction of Telligent Community 7.0, its newest version of online community software designed to elevate customer experience through social customer service.
Telligent Community 7.0 gives companies the most comprehensive solution for social customer service that engages business decision makers before, during, and after the sale. The newest product release addresses the needs of customer care while creating opportunities for product development, sales and marketing, creating a 360-degree view into the customer experience. Telligent Connect for Salesforce.com integrates Telligent Community with Salesforce to support customers in the online channels they prefer while enabling support agents to work more effectively in the CRM tools they use on a daily basis.
“Customers are tapping into many social channels - Twitter, Facebook, online forums and communities – to get support,” said Patrick Brandt, CEO of Telligent. “The key is for companies to be where their customers are, while also making it easy for customer service agents to provide support across multiple channels. Telligent Connect for Salesforce.com bridges social customer service and social CRM in a way that benefits both customers and customer care.”
Telligent Community 7.0 was designed to help businesses increase customer satisfaction while at the same time boost their bottom lines. Key elements of Telligent’s new solution for social customer service include:
By delivering more efficient self-service and collaborative support, reputation helps reduce volume to expensive, agent-driven channels and builds brand loyalty that directly impacts customer lifetime value.
Telligent Community 7.0 is available now. For more information, please visit http://telligent.com/landing-pages/p/telligent-community-7-0.aspx. Telligent Connect for Salesforce.com is scheduled for release later this fall.
Telligent powers online communities and enterprise social networks that are essential to business. Global brands including Cadbury, Dell, Investec, Microsoft, Oxfam, Rackspace, Sitecore and Susan G. Komen for the Cure trust Telligent to transform their business with social. Telligent software helps companies empower their customers, employees and partners with social collaboration tools that drive real business value: higher sales, lower costs and bigger ideas. Our commitment to customer excellence is matched only by our dedication to community service, a people-first philosophy that defines our brand promise. For more information, visit Telligent.com or connect with us on Twitter and Facebook.
Tiffany Henrythenry@telligent.com (214) 420-1350
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