Telligent Enterprise 4.5 with Telligent Analytics 4.0 is designed to help enterprises acquire and support customers through social collaboration
Dallas, TX – April 16, 2013 – Telligent, a leading provider of social community software for the enterprise, today introduced Telligent Enterprise 4.5, employee social networking software designed to help enterprises improve customer experience management through social collaboration.
“As a company, Telligent started with a focus on public communities for customer engagement. We’ve evolved our vision for social customer experience to include how companies manage this experience within the enterprise,” said Rob Howard, Telligent Founder and CTO. “Through social engagement, and more specifically through online communities, companies have the ability to differentiate based on how they acquire and then support customers.”
“Today, it isn’t enough to be present in social channels; now, companies have to close the loop on social customer experience and bridge how they communicate both internally and externally in order to provide a 360-degree view into the customer lifecycle,” explained Howard.
Telligent Enterprise 4.5 was designed to deliver real business value and insight into social customer experience by:
Key benefits of Telligent Enterprise 4.5 include:
The latest release of Telligent Enterprise 4.5 makes it possible for employees to interact across the enterprise, while enabling organizations to manage social collaboration from a single platform. This allows organizations to bring internal and external teams together to collect and share data across enterprise systems, giving your business a central knowledge hub for account management, deal collaboration, and sales and marketing resources.
In conjunction with the Telligent Enterprise 4.5 announcement, today Telligent also introduced Telligent Analytics 4.0. The information layer for Telligent Enterprise, Telligent Analytics is comprehensive social intelligence software that analyzes and measures community activity so that organizations can glean valuable insight about their community. The latest version dynamically connects people to the information that they need to make decisions and gives community managers insight that allows for immediate action.
Key benefits of Telligent Analytics 4.0 include:
Both Telligent Enterprise 4.5 and Telligent Analytics 4.0 are available now.
Today’s announcement coincides with Telligent’s introduction of Telligent Community 7.5, online community software designed to increase customer satisfaction and brand loyalty while delivering exceptional business value. Telligent Community 7.5 is also available now.
Telligent powers online communities and enterprise social networks that are essential to business. Global brands including Cadbury, Dell, Investec, Microsoft, Oxfam, Rackspace, Sitecore and Susan G. Komen for the Cure trust Telligent to transform their business with social. Telligent software helps companies empower their customers, employees and partners with social collaboration tools that drive real business value: higher sales, lower costs and bigger ideas. Our commitment to customer excellence is matched only by our dedication to community service, a people-first philosophy that defines our brand promise. For more information, visit Telligent.com or connect with us on Twitter and Facebook.
Tiffany Henrythenry@telligent.com(214) 420-1350
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