Press Releases

Telligent Partners with SoCoCare for Social Customer Service that Increases Agent Productivity and Enhances Customer Experience

2013-05-22T16:03:00Z

SoCoCare brings all-in-one social engagement platform for customer care to Telligent's industry-leading community software for social customer service

Dallas, TX, May 22, 2013 – Telligent, a leading provider of social community software for the enterprise, today announced its partnership with SoCoCare for social customer service. Designed specifically for customer care agents to provide support over multiple social channels, SoCoCare’s cloud-based offering rolls-up listening, engagement and social analytics into one social command center that increases agent productivity. SoCoCare enhances Telligent-powered communities with all of the customer care tools that agents need to deliver effective social customer service.

“By partnering with SoCoCare, Telligent can provide customer care teams with insights about their social support initiatives, enabling organizations to increase agent productivity and lower support costs. SoCoCare’s all-in-one natural language processing, decisioning, social network aggregation, listening, analytics and influence tools for customer care combined with Telligent will save agents time and enable them to quickly respond to the people who matter most,” said Jon Allen, Director of Strategic Alliances for Telligent.

Telligent and SoCoCare are developing deep integrations to bring community traffic into SoCoCare’s platform, providing a singular console for agents and supervisors to seamlessly drive agent responses back through Telligent communities. Additionally, Telligent community content will be available as resources for agents to push knowledge base responses out to social channels, such as Facebook and Twitter, as well as to community authors - all through the SoCoCare platform.

“SoCoCare and Telligent’s partnership helps companies deliver an exceptional level of social customer service, across social channels. Whether it’s peer-to-peer support happening in online forums or agents listening and responding to service issues on Twitter, the combination of SoCoCare and Telligent means faster response times and happier customers,” said Jonathan Russell, Vice President of Channels and Strategic Accounts of SoCoCare.

About SoCoCare

SoCoCare is part of the Hyfiniti portfolio of cloud-based customer care offerings including InAppCare (Mobile Customer Care) and Hold-Free Networks (Callback and Queue Management). SoCoCare products are developed to deliver a more dignified customer service experience over social channels. The company was founded by a group of contact center and cloud-offering professionals who understand today's socially connected, smartphone savvy, and generally demanding customer. Learn more at www.sococare.com.

About Telligent

Telligent powers online communities and enterprise social networks that are essential to business. Global brands including Cadbury, Dell, Investec, Microsoft, Oxfam, Rackspace, Sitecore and Susan G. Komen for the Cure trust Telligent to transform their business with social. Telligent software helps companies empower their customers, employees and partners with social collaboration tools that drive real business value: higher sales, lower costs and bigger ideas. Our commitment to customer excellence is matched only by our dedication to community service, a people-first philosophy that defines our brand promise. For more information, visit Telligent.com or connect with us on Twitter and Facebook.

Media Contacts:

SoCoCare:
Sarah Rolfing
E: sarah@sococare.com
P: (949) 201-9377

Telligent:
Tiffany Henry
E: thenry@telligent.com
P: (214) 420-1350

Telligent Announces Brent Rhymes as Chief Operating Officer

2013-04-24T17:54:11Z

Dallas, TX – April 24, 2013 – Telligent, a leading provider of social community software for the enterprise, today announced that Brent Rhymes will join the company as Chief Operating Officer. Rhymes will be responsible for the operational and strategic leadership of Telligent’s product strategy, strategic partnerships, worldwide sales and marketing. Rhymes will report directly to Telligent’s CEO, Patrick Brandt.

“Brent is an important addition to the Telligent executive team,” said Patrick Brandt, Telligent CEO. “With more than two decades of software, management, services and sales experience, his leadership and expertise will play a pivotal role in helping to broaden our global service offerings, build and manage our strategic partnerships, and lead our efforts in delivering excellent social customer experiences.”

“Telligent is a highly respected leader in the industry, with a dedicated and passionate team in place to back its reputation,” said Brent Rhymes, Telligent COO. “My goal is to expand operations to support further growth of the company and strengthen our service offerings to ensure we deliver on our brand promise.”

Prior to this appointment, Rhymes was CEO at iWave Software, a provider of enterprise storage and private cloud automation software. During Rhymes’ four-year tenure, iWave grew revenues fivefold, completed three strategic acquisitions, and developed iWave Storage Automator, a first-of-its-kind product designed to fully automate the creation, removal, and management of multivendor enterprise storage software. In 2012, iWave was acquired by EMC Corporation.

Before Rhymes’ leadership role at iWave, he co-founded two successful technology startups including Knoxville-based FileKeeper, Inc. (sold to Yosemite Technologies in 2006) and Houston-based Software Realization Corporation (sold to NetIQ Corporation in 2000). Prior to iWave, Rhymes held a number of senior executive and management positions at NetIQ Corporation, NEON Systems, and Scalable Software. He also held sales and management positions at Microsoft, IBM, and Exxon Company USA.

Rhymes earned his bachelor’s degree in computer science from the University of Tennessee and master’s degree in marketing from the University of St. Thomas.

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About Telligent

FOR MORE INFORMATION:

Contact:

US
Tiffany Henry
thenry@telligent.com
+1 (214) 420 1350

Telligent Enriches Social Customer Experience Management with New Community Software for the Workplace

2013-04-16T16:13:49Z

Telligent Enterprise 4.5 with Telligent Analytics 4.0 is designed to help enterprises acquire and support customers through social collaboration

Dallas, TX – April 16, 2013 – Telligent, a leading provider of social community software for the enterprise, today introduced Telligent Enterprise 4.5, employee social networking software designed to help enterprises improve customer experience management through social collaboration.

“As a company, Telligent started with a focus on public communities for customer engagement. We’ve evolved our vision for social customer experience to include how companies manage this experience within the enterprise,” said Rob Howard, Telligent Founder and CTO. “Through social engagement, and more specifically through online communities, companies have the ability to differentiate based on how they acquire and then support customers.”

“Today, it isn’t enough to be present in social channels; now, companies have to close the loop on social customer experience and bridge how they communicate both internally and externally in order to provide a 360-degree view into the customer lifecycle,” explained Howard.

Telligent Enterprise 4.5 was designed to deliver real business value and insight into social customer experience by:

Maximizing employee productivity and time productivity
Keeping employees engaged through updates that impact the customer lifecycle
Driving product and service innovation through social ideation

Key benefits of Telligent Enterprise 4.5 include:

Real-time alerts: Notifications keep employees up to date on feedback, Q&A and other important activities as they happen in the community. These real-time updates increase participation, keeping your employees informed and engaged on the status of support issues, service requests, projects, sales opportunities and important events that impact the customer lifecycle.
New Message Center with Instant Messaging: Instant messaging connects employees to people in their professional networks one-on-one and in groups for real-time conversations. It makes communicating quick and easy – employees can see who’s online and initiate a conversation in just one click. With instant messaging, your employees and partners are just seconds away from the information they need.
Crowdsourced Ideas: Invite your employees to contribute their creative ideas. Social ideation encourages employees to respond to challenges, suggest ideas and vote on the best ones. Plus, real-time status updates keep your employees informed of how their ideas for product and service enhancements are being implemented, which means that they can communicate more effectively with your customers and prospects. Not only does social ideation allow you to drive product and service innovation, it keeps your employees engaged every step of the way.

The latest release of Telligent Enterprise 4.5 makes it possible for employees to interact across the enterprise, while enabling organizations to manage social collaboration from a single platform. This allows organizations to bring internal and external teams together to collect and share data across enterprise systems, giving your business a central knowledge hub for account management, deal collaboration, and sales and marketing resources.

In conjunction with the Telligent Enterprise 4.5 announcement, today Telligent also introduced Telligent Analytics 4.0. The information layer for Telligent Enterprise, Telligent Analytics is comprehensive social intelligence software that analyzes and measures community activity so that organizations can glean valuable insight about their community. The latest version dynamically connects people to the information that they need to make decisions and gives community managers insight that allows for immediate action.

Key benefits of Telligent Analytics 4.0 include:

Content and People Recommendations: Dynamic content and people recommendations connect employees to the information that they need quickly and help employees build their professional networks. Personalized for the individual and based on community analytics, the community anticipates what resources would be valuable to each employee or partner and suggests content. It also looks for people with similar interests to each employee and suggests connections. By surfacing content that is tailored to the individual, content recommendations increase efficiency. And by helping people find peers, mutual friends and experts, people recommendations help build connections that get work done faster – healthy, connected communities yield more collaboration and knowledge transfer.
Shared Social Insights: The ability to share meaningful reports within the community is new to Telligent Analytics 4.0. The latest release empowers community managers and executive sponsors with analytics for community health, vitality, responsiveness, crowdsourcing effectiveness, participation and content that can be viewed anywhere in the community - from the homepage, through dashboards and within groups of interest. Now, you can get insight and take action immediately without ever leaving the community.
Expert Identification through Behavioral Science: Telligent customers previously had access to how analytics can provide insights into the type of contributors within a community. In Telligent Analytics 4.0, these capabilities have been expanded to include identification of experts within individual profiles. This new expert identification helps community members better evaluate recommendations and content contributed by these experts.
Built for Big Data: Telligent Analytics 4.0 was built with Big Data in mind. Telligent data has been designed to make it easy to integrate with other business intelligence systems so that organizations can tap into the wealth of knowledge created by members in your community.
Configurable Reports: Using Telligent's widget framework, companies can modify the reports in Telligent Analytics 4.0 to be tailored to specific needs.
Measurements for Crowdsourced Contributions: New with this release is the ability to delineate between the different types of contributors in your community. There is now the ability to quickly compare contributions from employees and contributions from the community; this helps to build a better picture of the overall health of your community.

Both Telligent Enterprise 4.5 and Telligent Analytics 4.0 are available now.

Today’s announcement coincides with Telligent’s introduction of Telligent Community 7.5, online community software designed to increase customer satisfaction and brand loyalty while delivering exceptional business value. Telligent Community 7.5 is also available now.

About Telligent

Contact:

Tiffany Henry
thenry@telligent.com
(214) 420-1350

Product or service names mentioned herein may be the trademarks of their respective owners.

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Telligent Increases Engagement and Insight into Social Customer Experience with Latest Online Community Software Release

2013-04-16T16:03:50Z

Telligent Community 7.5 with Telligent Analytics 4.0 provides companies with comprehensive solution for increasing customer satisfaction and brand loyalty

Dallas, TX – April 16, 2013 – Telligent, a leading provider of social community software for the enterprise, today introduced Telligent Community 7.5, its newest version of online community software designed to enhance customer experience and help companies achieve measurable business results.

“Companies understand that customer experience is crucial, yet so few have taken action to make interactions more personalized, engaging, or most of all, social,” said Rob Howard, Telligent Founder and CTO. “The experiences companies are creating for customers must include social; if social engagement is absent, a company’s customers will go elsewhere.”

“There is a clear link between excellent social customer experiences and stronger business results, which is why this release is laser focused on helping companies elevate customer experience,” explained Howard.

The new release helps companies deliver excellent social customer experiences by increasing and deepening customer engagement online, innovating better and faster through social ideation and making social pervasive across customer channels. Key benefits include:

Real-time Alerts: Notifications keep members informed of new friend requests, feedback, answers to questions and other important activities as they happen in the community. These real-time updates from the community increase participation, keeping your members informed and engaged.
New Message Center with Instant Messaging: Instant messaging connects people one-on-one and in groups for real-time conversations – it makes communicating quick and easy. With instant messaging, your community members are just seconds away from the support they need.
Crowdsourcing Ideas: Social ideation encourages community members to respond to challenges, suggest ideas and vote on the best ones. Not only does social ideation allow you to innovate better and faster, it keeps your community members engaged every step of the way.
Social Login: In addition to Facebook, Twitter, LinkedIn and Salesforce, now individuals can register and sign-in to the community using their Google or Microsoft Live Connect accounts. This makes it fast and easy for people to access your community using the social network account that they prefer. Social login not only improves customer experience, it also plays a role in increasing engagement and information sharing both inside and outside of your community.

Telligent Community 7.5 also includes new enhancements to the underlying social platform. These enhancements create new possibilities for delivering social capabilities across multiple customer channels while enabling you to manage social engagement from a single platform.

In addition to Telligent Community 7.5, today Telligent also introduced its latest social intelligence software that focuses on analyzing and measuring community activity, Telligent Analytics 4.0. The latest release dynamically connects people to the information they need to make decisions and gives community managers insight that allows for immediate action. Telligent Analytics 4.0 benefits include:

Dynamic Content Discovery: Dynamic content recommendations connect people to the content they need quickly. Personalized for the individual and based on community analytics, the community anticipates what resources would be valuable to each member and suggests content. By surfacing content that is tailored to the individual, content recommendations help deliver an experience that sets you apart in the eyes of your customers and builds brand loyalty. Plus, providing more efficient online self-service means that you can reduce support costs from expensive, agent-driven channels.

Tailored Network Suggestions: Dynamic people recommendations help community members build their personal networks. Personalized for the individual and based on community analytics, the community looks for people with similar interests to each member and suggests connections. By helping people find peers, mutual friends and experts, people recommendations help you create a more engaging customer experience. And healthy, connected communities yield more sharing, faster response times and more loyal customers.
Shared Social Insights: The ability to share meaningful reports within the community is new to Telligent Analytics 4.0. The latest release empowers community managers and executive sponsors with analytics for community health, vitality, responsiveness, crowdsourcing effectiveness, participation and content that can be viewed anywhere in the community – from the homepage, through dashboards and within groups of interest. Now, you can get insight and take action immediately without ever leaving the community.
Expert Identification through Behavioral Science: Telligent customers previously had access to how analytics can provide insights into the type of contributors within a community. In Telligent Analytics 4.0, these capabilities have been expanded to include identification of experts within individual profiles. This new expert identification helps community members better evaluate recommendations and content contributed by these experts.
Built for Big Data: Telligent Analytics 4.0 was built with Big Data in mind. Telligent data has been designed to make it easy to integrate with other business intelligence systems so that organizations can tap into the wealth of knowledge created by members in your community.
Configurable Reports: Using Telligent's widget framework, companies can modify the reports in Telligent Analytics 4.0 to be tailored to specific needs.
Measurements for Crowdsourced Contributions: New with this release is the ability to delineate between the different types of contributors in your community. There is now the ability to quickly compare contributions from employees and contributions from the community; this helps to build a better picture of the overall health of your community.

Coupled with Telligent Community 7.5, the latest release provides a comprehensive view into social customer experience.

Both Telligent Community 7.5 and Telligent Analytics 4.0 are available now.

Today’s announcement coincides with Telligent’s introduction of Telligent Enterprise 4.5, employee social networking software designed to help enterprises improve customer experience management through social collaboration. Telligent Enterprise 4.5 is also available now.

About Telligent

Contact:

Tiffany Henry
thenry@telligent.com
(214) 420-1350

Product or service names mentioned herein may be the trademarks of their respective owners.

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The British Medical Association Chooses Telligent for Online Professional Community for Doctors

2013-03-27T07:00:00Z

UK professional association provides deeper member engagement online with Telligent Community and Sitecore integration

London, UK and Dallas, TX – March 27, 2013 – Telligent, a leading provider of social community software for the enterprise, today announced that the British Medical Association (BMA) has selected Telligent Community and Telligent Connect for Sitecore to further enable communication, networking and information sharing among its growing membership of doctors in the United Kingdom.

“We were looking for a unified, social approach to member engagement,” said Stewart Atkins, Head of Digital Communications at British Medical Association. “What sold us on Telligent is that it will provide us with richer social engagement for our members and seamless integration with Sitecore. It gives us the ability to rapidly create and deploy new communities and quickly respond with conversational channels that help us meet the needs of members and stakeholders.”

With the help of Telligent’s partners, Sitecore and Precedent, the BMA plans to build a range of online communities that address the diverse needs of different local and devolved nation structures as well as the various branches of practices. They aim to facilitate greater peer-to-peer communication that can be tapped into in order to gauge sentiment and develop more focused products and services.

“We are eager to see the impact that online community will have on the BMA,” said Steve Poncini, General Manager of International Business at Telligent. “As the role of doctors in the UK continues to evolve to meet the challenges of modern society, we believe there are clear benefits from connecting them and providing a platform to share experience and information on key issues for the profession.”

Telligent Community is social community software designed for flexibility in building public, customer-facing communities that achieve your business objectives for improving customer support, building brand loyalty and strengthening member networks.

Telligent Connect for Sitecore easily integrates Telligent Community and Sitecore by providing a full social community experience within a Sitecore-powered site.

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About British Medical Association

The British Medical Association (BMA) is the professional body and trade union for UK doctors, representing over 150,000 members from all branches of practice. For further information about the BMA visit our web site: bma.org.uk.

Contact:

Christine Fielden
cfielden@bma.org.uk

About Telligent

Contact:

Tiffany Henry
thenry@telligent.com
+1 (214) 420-1350

Big Lottery Fund Selects Telligent for Build of Online Community

2013-03-26T13:00:00Z

London, UK and Dallas, TX – March 26, 2013 – Telligent, a leading provider of social community software, has been chosen by the Big Lottery Fund (BIG) to build their online community for grant holders, partners and voluntary organizations.

BIG is responsible for distributing 40% of funds raised by the National Lottery to good causes across the UK.

Claudio Concha, Head of Digital Media at Big Lottery Fund, said: “Our new online community will offer help and support for applicants and grantees - providing them with a platform for promotion and discussion of the practical aspects of their projects.”

“It will also allow them to network with other projects undertaking related work, develop good practice and explore wider sectoral issues.”

Working with Telligent’s partners, Sitecore and Reading Room, BIG plans to build a community that serves as an online hub where organizations can come together to share their knowledge and experiences and ask advice of BIG staff. The community’s added integration with Sitecore will enhance the Big Lottery Fund’s website with social engagement.

Goals of the community include:

Making BIG’s digital engagement and social media activity more coordinated
Enhancing knowledge sharing around the application process, project delivery, evaluation and sectoral knowledge
Facilitating the creation of links between organizations and projects
Building a body of user generated content to benefit future applicants
Sharing, openly and transparently, who, what and how BIG funds
Enhancing BIG’s processes and improvement in the quality of applications

“The Big Lottery Fund is a model for organizations looking to make a big difference in their communities,” said Steve Poncini, General Manager of International Business at Telligent. “BIG’s social engagement strategy is a testament to how online communities can be used to enrich the physical communities in which we live.”

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About Big Lottery Fund

The Big Lottery Fund (BIG), the largest distributor of National Lottery good cause funding, is responsible for giving out 40% of the money raised for good causes by the National Lottery.

BIG is committed to bringing real improvements to communities and the lives of people most in need and has been rolling out grants to health, education, environment and charitable causes across the UK. Since its inception in June 2004 BIG has awarded close to £6 bn.

The Fund was formally established by Parliament on 1 December 2006.

Since the National Lottery began in 1994, 28p from every pound spent by the public has gone to good causes. As a result, over £29 billion has now been raised and more than 383,000 grants awarded across arts, sport, heritage, charities, health, education and the environment.

About Telligent

Contact:

Tiffany Henry
thenry@telligent.com
+1 (214) 420-1350

Lionbridge and Telligent Bring Real-time Translation to Market-Leading Enterprise Community Software

2012-11-07T13:00:00Z

GeoFluent for Telligent Enables Enterprises to Reduce Global Support Costs, Build Brand Loyalty and Strengthen Stakeholder Networks by Eliminating Language Barriers

WALTHAM, Mass. and DALLAS, TX– November 7, 2012 – Lionbridge Technologies, Inc. (Nasdaq: LIOX) and Telligent, a leading provider of social community software for the enterprise, today announced real-time translation for Telligent’s industry-leading social platform. GeoFluent® for Telligent, an integrated translation solution for enterprise social communities, enables organizations to build and maintain flexible, high value, multilingual communities.

GeoFluent for Telligent integrates Lionbridge's SaaS-based customized real-time translation technology with Telligent’s suite of enterprise social applications. This multilingual solution addresses the needs of Telligent’s global customer base and provides enterprises several compelling business benefits including the ability to:

Deflect Expensive In-Country Support Calls by providing online forums, blogs and wiki’s where customers can access information regardless of language or geography.
Expand Global Community Participation by enabling customers across the globe to communicate instantly in a common forum in each customer’s native language.
Increase Support Availability by providing multilingual search capabilities from popular search engines that enables 24x7 customer access to all relevant content for self-service worldwide.
Reduce Costs of Community Administration by consolidating separate, sub-scale, language-specific forums into one common community that supports the ability to read and post in every visitor’s language of choice.
Improve Customer Satisfaction by unlocking the richness of community content for a global, multilingual audience of customers and employees
Improve SEO in Global Markets by enabling all relevant public-facing community content (in every language) to be served up whenever a visitor searches for answers in any language.

“By partnering with Lionbridge we can bring new value to enterprise organizations that are looking at ways to embrace and extend the power of community engagement and social collaboration,” said Telligent Founder and CTO Rob Howard. “GeoFluent for Telligent helps us address the global growth of our business; it removes geographic and language barriers and ensures that marketing, customer service and key stakeholders are at the forefront of customer engagement.”

Telligent’s enterprise social platform is designed to enable businesses to create exceptional social experiences for their customers, partners and employees. With Telligent, enterprises can elevate customer experience with a community that reflects their brand and spurs engagement with a complete set of social applications that add social context and relevancy to collaboration.

"The next growth wave for enterprise social software is global market adoption with local-market relevance," said Rory Cowan, CEO of Lionbridge. “By combining GeoFluent customized real-time translation with Telligent, we are delivering a compelling enterprise solution that eliminates language and geography hurdles. Breaking this barrier increases revenue conversions, expedites time-to-market adoption, and significantly enhances the overall customer experience.”

About GeoFluent for Telligent
GeoFluent for Telligent is an integrated, enterprise translation solution that allows organizations to engage users in multiple languages within their Telligent-powered communities. As a result, enterprises can build multilingual customer-facing or employee communities that achieve business objectives for improving customer support, building brand loyalty and strengthening member networks across geographies and languages. Please go www.geofluent.com to learn more about GeoFluent for Telligent.

About Telligent
Telligent powers online communities and enterprise social networks that are essential to business. Global brands including Cadbury, Dell, Investec, Microsoft, Oxfam, Rackspace, Sitecore and Susan G. Komen for the Cure trust Telligent to transform their business with social. Telligent software helps companies empower their customers, employees and partners with social collaboration tools that drive real business value: higher sales, lower costs and bigger ideas. Our commitment to customer excellence is matched only by our dedication to community service, a people-first philosophy that defines our brand promise. For more information, visit Telligent.com or connect with us on Twitter and Facebook.

About Lionbridge
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency and local relevancy across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries. To learn more, visit http://www.lionbridge.com.

Contact:
Sara Buda
Lionbridge Technologies
sara.buda@lionbridge.com
781-434-6190

Tim Hurley/Emily Snyder
Matter Communications
thurley@matternow.com
esnyder@matternow.com
978-499-9250

Tiffany Henry
Telligent
thenry@telligent.com
214-420-1350

Product or service names mentioned herein may be the trademarks of their respective owners.

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Sitecore Helps Marketers Build and Connect Social Communities to Increase Customer Engagement and Retention

2012-10-23T18:00:00Z

Unveils New Offerings at Sitecore Symposium North America 2012

San Francisco, CA – October 23, 2012 – Today at its customer and partner conference, Sitecore Symposium North America, Sitecore, a leading web content management and customer experience management software company, introduced two new products that blend traditional website content management with social networks and community building. Sitecore’s new product offerings help marketers leverage social networks to increase customer acquisition and brand recognition while building trust with existing customers.

“Customers and prospects expect social capabilities that help them collaborate and connect with meaningful, relevant information,” said Darren Guarnaccia, SVP, Product Marketing, Sitecore. “Building trust and connecting with customers across all community and social network interaction points provides a more satisfying customer experience. Today, we’re introducing product offerings to build a branded community while also connecting and personalizing content on the social networks where customers live – helping marketers build lifetime customers and drive more revenue.”

Build Branded Communities

Available today, the Social Starter Kit powered by Telligent, combines Sitecore’s web content management and customer experience management software with Telligent’s social community software. The Social Starter Kit makes adding social media engagement quick and easy. It offers a complete online community suite for social networking and engagement plus turn-key functionality to launch corporate branded blogs, discussion forums and media galleries within Sitecore-powered websites that optimize customer experiences. The Social Starter Kit creates opportunities for marketers to:

Understand the needs and wants of audiences
Increase brand awareness
Discover who brand advocates are and leverage word of mouth
Drive sales by educating customers and helping them make informed purchasing decisions
Leverage customer feedback for improved product development
Provide community collaborative support and voice of the customer listening environments

“Because social is the new normal, marketers have a unique opportunity to engage customers at every step of the customer life cycle,” said Patrick Brandt, CEO, Telligent. “The combination of Sitecore and Telligent gives marketers the tools they need to help customers discover, explore, buy from and engage with brands online. The ultimate result is a multi-channel customer experience that drives revenue and helps companies meet real business objectives.”

Connect with Customers Across All Social Networks

The Sitecore Social Connected Module, a free add-on, improves the social engagement of corporate websites by allowing website visitors to use social networks for an even more personalized online experience.

Sitecore’s Social Connected Module, combined with Sitecore’s Digital Marketing System, provides the ability to use social network attributes to personalize web, mobile, email and print interactions. Furthermore, marketers can gauge the effectiveness of social efforts (including published content and site activity such as “likes” and “tweets”) using Sitecore’s analytics dashboard.

The Sitecore Social Connected Module has support for Twitter, LinkedIn, Facebook and Google+ out-of-the-box and is extensible to allow customers and partners to plug into all social networks. Posting and syndicating content to social networks can be done directly from within Sitecore.

Follow @Sitecore on Twitter to join the conversation on community and social media engagement.

Learn more about creating a social branded community that drives engagement.

About Sitecore

Sitecore is a global software company that creates products to deliver the most relevant experience and content to customers at any moment of interaction and via any communications channel – the web, email, mobile, social and offline. Our customer experience management platform combines proven web content management with customer intelligence to create a single view of a customer that drives meaningful interactions, increases conversions and builds lifetime customers. Global brands, including American Express, Carnival Cruise Lines, easyJet, Heineken, LEGO, Microsoft, and Nestle rely on Sitecore to get and keep loyal customers who engage more and drive revenue growth.

About Telligent

Sitecore Contact:
Kim Pegnato
781-620-1729
kmp@sitecore.net

Telligent Contact:
Tiffany Henry
214-420-1350
thenry@telligent.com

Telligent Named a Visionary in Magic Quadrant for Social CRM

2012-10-02T12:30:00Z

Evaluation based on completeness of vision and ability to execute

Dallas, TX – October 2, 2012 — Telligent, a leading provider of social community software for the enterprise, today announced that it is acknowledged by Gartner, Inc. as a Visionary in the ‘Magic Quadrant for Social CRM’ report.

According to Gartner, Social CRM is “a business strategy that generates opportunities for sales, marketing and customer service, while also benefitting online communities.” (1)

“We view Telligent’s inclusion as a Visionary as a testament to our focus on helping customers improve their businesses through social customer engagement,” said Megan Yunker, VP Marketing of Telligent. “Customers such as Cadbury, Rackspace and Microsoft create online communities for enhanced marketing, sales and customer service, an important differentiator in the market and a critical way brands can build better customer experiences.”

Gartner reports that, “hype around social applications by sales, marketing and customer service departments has exploded during the past two years as companies implemented social applications mostly as experiments or for tactical purposes.” Gartner goes on to say that “successful social CRM vendors will provide clear benefits for companies and communities, with multiple use cases for sales, marketing and customer service processes.” (1)

“We are very proud that Gartner recognizes Telligent as a Visionary in the social CRM market,” said Telligent Founder and CTO Rob Howard. “I believe it is a direct reflection of how we help brands connect with their customers through social engagement. And, our innovation in social CRM will continue to gain momentum as we focus on how social, reputation, and mobile intersect to help brands further these invaluable customer relationships.”

Telligent recently closed its fiscal year on July 31, 2012. The year was highlighted by a significant increase in new customers and partners, growth in new markets throughout Asia Pacific, the acquisition of Leverage software and new product releases.

(1) Gartner, Inc. “Magic Quadrant for Social CRM” by Adam Sarner, et al. September 27, 2012

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Telligent

Contact:
Tiffany Henry
thenry@telligent.com
(214) 420-1350

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Telligent Named a Visionary in Magic Quadrant for Social Software in the Workplace

2012-10-02T12:30:00Z

Analyst Recognition Dovetails with Profitable Fiscal Year End

Dallas, TX – October 2, 2012 — Telligent, a leading provider of social community software for the enterprise, today announced that it is recognized by Gartner, Inc. as a Visionary in the ‘Magic Quadrant for Social Software in the Workplace’ (1) report.

Gartner states that the ‘Magic Quadrant for Social Software in the Workplace’ “covers vendors whose software products are used mainly within enterprises, primarily by employees but also by external customers, suppliers and partners, to support work teams, communities and social networking.” Key considerations for the recognition include a company’s completeness of vision and ability to execute.

“We are thrilled to be recognized as a Visionary by Gartner,” said Megan Yunker, VP Marketing of Telligent. “Our central aim is to help our customers, such as Dell, Microsoft and Investec, build online communities that help them accomplish their business objectives. We view this report as affirmation of the value that social software brings to businesses as well as Telligent’s focus on delivering exceptional customer experiences.”

Gartner states that “in general terms, products that compete in this market help users:

Find out about each other personally or professionally
Mine their networks of contacts and acquaintances for advice, references and referrals
Form teams, communities or informal groups, and invite external participants from other organizations
Work together on the same work objects
Discuss and comment on their work
Organize work from their perspective
Identify relevant work
Discover other people with common interests” (1)

According to Gartner, “business use of these products varies in its degree of formality and openness — from information sharing and project coordination within a small, homogeneous group, to the sharing of best practices within a business unit, to the encouragement of networking and information exchange between employees across a whole organization or with external participants in other organizations.” (1)

“Social is the new normal – people expect social capabilities to help them collaborate with their co-workers and connect with timely knowledge,” said Telligent Founder and CTO Rob Howard. “Our vision is to unite the workplace through our social platform and help employees be more productive.”

(1) Gartner, Inc. “Magic Quadrant for Social Software in the Workplace” by Nikos Drakos, et al. September 27, 2012

About the Magic Quadrant

About Telligent

Contact:
Tiffany Henry
thenry@telligent.com
(214) 420-1350

###

Customer Experience is the Focus at Telligent’s Annual User Group Conference in Dallas

2012-09-27T18:00:00Z

Conference sessions, customer speakers, and new Telligent product releases during The Big Social 2012 focus on delivering exceptional customer experiences

(DALLAS, TX) September 27, 2012 — Telligent, a leader in social software for the enterprise, just wrapped up this year’s annual user group conference, The Big Social. Designed for Telligent’s customers, prospects, partners, and industry experts, the conference this year was big on customer experience. Telligent’s focus on delivering exceptional customer experiences was reinforced and echoed throughout all keynote sessions, during customer and employee presentations and in the new product releases.

Held at the W Dallas Hotel in Victory Park from September 17-19, the annual conference included more than 30 guest speakers, 24 breakout sessions, four training workshops, and keynotes from distinguished business leaders who shared insights into how social tools can help organizations achieve key business objectives. Attendees traveled from across the U.S., Europe, South Africa, and Australia to attend.

Customer Storytelling around Community

During the three day conference, hundreds of Telligent customers came together to network and share stories about the value of customer experience through social communities. Leading brands including Investec, Dell, Rackspace, American Marketing Association, Oxfam, and Susan G. Komen illustrated how they use online communities to reinvent the way they manage knowledge sharing, customer interaction, and engagement.

“Social customer service is more than just support. It has the power to impact purchasing decisions and drive revenue – customers expect a high level of attention and accessibility. Within the enterprise, employees want familiar social tools to improve their experience at work. More and more companies are waking up to what social can do for employee involvement, customer satisfaction, knowledge sharing, and revenue stream,” said Patrick Brandt, Telligent CEO.

Conference Session Content

Telligent customers shared their organizations’ experiences on how to achieve business objectives with online communities during the conference sessions. Attendees left with insight, tips and strategies from sessions that focused on topics such as:

Supporting employees to better serve your customers – presented by Dell and Texas Instruments
Acquiring tips for true customer engagement – presented by American Marketing Association and Guild of Sommeliers
Driving user adoption and engagement – presented by The Scotts Miracle-Gro Company and PDI
Delivering exceptional customer experience – presented by Rackspace and HealthStream

New Products Releases Provide a Unified View into the Customer Experience

Big news was made at The Big Social with the announcement of two new product releases that both focus on customer experience – Telligent Community 7.0 and Telligent Enterprise 4.0.

Telligent Enterprise 4.0 is internal social software that drives revenue and improves customer service by providing employees a unified view into customer experience. As the only software on the market designed specifically with customer-focused companies in mind, employees now have a unified view into the customer experience.
Telligent Community 7.0 is external community software created to elevate the customer experience through social customer service. The software engages business decision makers before, during, and after every sale, and the newest release addresses customer care and creates opportunities for product development, sales and marketing.

Conference Highlights

Featured keynote speakers at The Big Social included Roger Staubach, Dallas Cowboys football hall-of-famer and Jones Lang LaSalle Americas executive chairman, and Lanham Napier, CEO of cloud computing giant Rackspace. Rob Koplowitz, Forrester Research, Inc. Vice President and Principal Analyst, also spoke at the conference on the topic of what the future of the workplace holds. Telligent CEO Patrick Brandt as well as CTO and founder Rob Howard forecasted social business trends, delivered keynotes on the state of the industry and shared new product updates.

“Telligent’s top focus is the customer experience. The Big Social takes all our diverse customers and partners and brings them together for the ultimate social networking conference engineered to educate and inspire. Staying on top of the newest trends in social is daunting for many business leaders, which is why we strive to stay ahead of the curve and share our knowledge of the latest in social enterprise collaboration and business strategies. The Big Social is about coming together for the ultimate social experience,” said Brandt.

Additional highlights included the Social Media Lounge where attendees were able to engage and connect with social media channels and also one another throughout the conference. There was also an exclusive unveiling by one of Telligent’s customers at The Big Social this year – Bragstr, the company that is changing the fantasy sports genre by providing fans with a chance to compete, socialize and tout their knowledge of sports, was present during the second day of the conference to make a special debut of their community.

A recap of the event for Telligent customers, partners and friends who could not attend can be found on Telligent’s Facebook page or via Twitter updates from Telligent’s corporate account. To learn more about The Big Social, visit http://telligent.com/bigsocial/.

About Telligent

# # #

FOR MORE INFORMATION

Telligent Media Contacts

US
Tiffany Henry
thenry@telligent.com
+1 (214) 420 1350

UK
Elena Savvides
esavvides@telligent.com
+44 (0) 203 178 3012

Product or service names mentioned herein may be the trademarks of their respective owners.

###

Telligent Boosts Social Customer Service Engagement with Salesforce.com™ Integration

2012-09-19T14:00:00Z

Telligent Connect for Salesforce.com™ empowers companies to elevate social customer service with social CRM

DALLAS, TX and SAN FRANCISCO, CA (The Big Social and Salesforce Dreamforce) – September 19, 2012 – Telligent, one of the pioneers in social software for the enterprise, today announced Telligent Connect for Salesforce.com, social CRM integration that brings together industry-leading online community software from Telligent with essential customer relationship management software from Salesforce.com. The announcement comes on the heels of Telligent’s introduction of Telligent Community 7.0, its newest version of online community software designed to elevate customer experience through social customer service.

Telligent Community 7.0 gives companies the most comprehensive solution for social customer service that engages business decision makers before, during, and after the sale. The newest product release addresses the needs of customer care while creating opportunities for product development, sales and marketing, creating a 360-degree view into the customer experience. Telligent Connect for Salesforce.com integrates Telligent Community with Salesforce to support customers in the online channels they prefer while enabling support agents to work more effectively in the CRM tools they use on a daily basis.

“Customers are tapping into many social channels - Twitter, Facebook, online forums and communities – to get support,” said Patrick Brandt, CEO of Telligent. “The key is for companies to be where their customers are, while also making it easy for customer service agents to provide support across multiple channels. Telligent Connect for Salesforce.com bridges social customer service and social CRM in a way that benefits both customers and customer care.”

Telligent Community 7.0 was designed to help businesses increase customer satisfaction while at the same time boost their bottom lines. Key elements of Telligent’s new solution for social customer service include:

Social self-service: Providing self-service through peer-to-peer support forums and online FAQs saves you money but it also saves your customers time. Telligent Community 7.0 dynamically scores community content and only surfaces the most relevant information, delivering your customers the right answers in real-time.

Expert discovery: Current customers and potential buyers seek expertise to make business decisions. Telligent Community 7.0 recognizes and rewards people who contribute high quality content and showcases their expertise where others can find it with ease.
Knowledge sharing: Online resources like discussion forums, product documentation and how-to videos help customers find solutions and solve problems. Telligent Community 7.0 makes it easy for people to discover and share interesting content with familiar social networking tools such as activity streams, #hashtags, likes and @mentions.

Crowdsourcing new ideas: Online communities link customers, partners, potential buyers and your employees together. Telligent Community 7.0 makes it possible for you to source new ideas and get feedback for product improvements from the entire community through forums, ratings and reviews, polls and even private groups for trials and beta testing.

Mobile community: Exceptional customer service knows no boundaries. Telligent Community 7.0 makes activity streams, documents, support forums, polls, videos and more accessible and from any mobile device.

Empowering your sales force: With Telligent Community 7.0, your marketing and sales teams can listen and respond to community conversations to gain a better understanding of your customers’ business needs while at the same time gain access to qualified buyers.

Leveraging your data: Community analytics for Telligent Community 7.0 are available directly within your online community as well as from a dashboard for role-based viewing by customer care, product management, sales and marketing team members. Key metrics deliver insights into community health and vitality, service responsiveness, content effectiveness and networking strength – the essential indicators that your social customer service community is achieving business objectives.

Making social portable: Community isn’t just a destination; it’s a social engagement path that connects you with customers in the places that matter most to your business. With Telligent Community 7.0, you can add social engagement – ratings and reviews, comments, likes and @mentions – to your online content and create community wherever your customers are.

Scaling and managing reputation: One of Telligent’s most innovative and most important enhancements is the added reputation management system. It is a differentiator and game changer for social customer service communities. Reputation dynamically scores content, and the people who author content, so that community members gain quick access to only the highest quality, most relevant information. The system also highlights community members through recognition and rewards such as leaderboards and badges.

By delivering more efficient self-service and collaborative support, reputation helps reduce volume to expensive, agent-driven channels and builds brand loyalty that directly impacts customer lifetime value.

Telligent Community 7.0 is available now. For more information, please visit http://telligent.com/landing-pages/p/telligent-community-7-0.aspx. Telligent Connect for Salesforce.com is scheduled for release later this fall.

About Telligent

Contact:

Tiffany Henry
thenry@telligent.com
(214) 420-1350

Product or service names mentioned herein may be the trademarks of their respective owners.

###

Telligent Empowers Sales and Support Teams with Enterprise Social Networking that Drives Bottom-Line Results

2012-09-18T14:00:00Z

Telligent Enterprise 4.0 provides social software for the workplace that empowers employees to better know, engage and serve customers.

DALLAS, TX – September 18, 2012 – Telligent, a leader in social software for the enterprise, today introduced Telligent Enterprise 4.0, employee social networking software that drives revenue and improves customer service by providing employees a unified view into customer experience. Telligent Enterprise 4.0 is the only enterprise social software designed with the customer-focused company in mind – the social enterprise that empowers employees to better know, engage and serve customers.

“Social is the new normal for how we work; however, some executives still need convincing,” said Patrick Brandt, CEO of Telligent. “Employees want social tools in the workplace that are comparable to the ones they use in their personal lives, but management continues to be concerned about the impact on productivity,” added Brandt.

“Independent studies, as well as our own research, have shown that enterprise social software actually boosts employee performance, especially when it’s tied to real business objectives that impact a company’s bottom line. With its focus on enabling sales team and supporting customer service, the latest release of Telligent Enterprise makes it easy for C-level executives to say ‘yes’ to social in the workplace,” explained Brandt.

According to a recent survey of US knowledge workers by Forrester Research, Inc., “51% of those using social-business-enabling technologies feel productive during the workday compared with just 43% of those who don't use them.”¹ Telligent’s own 2012 market survey of professionals in the UK echoes this finding; 74% of workers said that a social platform would improve their job performance, and yet 79% of workplaces did not provide social tools for employees.

Telligent Enterprise 4.0 was designed to deliver real business value by:

Enabling sales teams to drive revenue through better deal collaboration, campaign management and account management.
Supporting customer service to quickly respond to customer needs through greater access to knowledge and expertise.
Creating a unified view into customer experience by connecting employees and information in a single knowledge hub accessible by the entire organization.

Key elements of Telligent Enterprise 4.0 include:

Social sales enablement: Shorten sales cycles by giving sales teams a central knowledge hub for account management, deal collaboration, and campaign resources. New core integration capabilities allow you to bring internal and external teams together to collect and share data, pulling information from enterprise systems for one view into customer experience.
Collaborative customer service: Create positive customer outcomes by putting your entire company behind customer care. Enhancements to Telligent Enterprise 4.0 increase productivity by promoting the highest quality answers and answerers in discussion forums. Powered by Telligent’s new reputation management system, internal support is faster and more accurate, plus it highlights experts so that customer care knows exactly who to ask for help.
Expertise discovery: Telligent Enterprise 4.0 makes it easier for employees to find people and information quickly by highlighting top-quality contributors through badges and leaderboards and by surfacing only the most relevant content. Advancements are driven by Telligent’s new reputation management system, which dynamically scores content and the people who author content to connect employees with the people and information that matter most.
Social workspaces: Employees work with people in teams, and social engagement optimizes efficiency with social workspaces. New, Facebook-like social features for Telligent Enterprise 4.0 make collaborating in public and private groups even more intuitive through easy-to-use social networking tools such as rich-media activity streams, #hashtags, likes and @mentions.
Interactive employee profiles: Enterprise social networks have the power to connect employees around the office and the world. Enhancements to employee profiles help people connect by featuring their expertise, network, social footprint, contributed content and personality along with company information populated automatically through LDAP.
Mobile workplace: Work anywhere, anytime. Telligent Enterprise 4.0 makes employee networks accessible from any mobile device. Enhancements include seamless authentication that allows employees to access the mobile community using SAML and HTML5 support for the highest quality audio and video.
Social network insights: Social analytics for Telligent Enterprise 4.0 let organizations mine employee professional networks for digital gold. Key metrics deliver insights into community health and vitality, network effectiveness, group effectiveness and people – the essential indicators that enterprise social networks are achieving business objectives.

Telligent’s new reputation management system and enhancements to enterprise integration are differentiators for Telligent Enterprise 4.0. Forrester’s survey of knowledge workers shows that “sixty-six percent of US information workers don't think it's easy to find information they need in company-provided sources.”² Reputation creates efficiencies in finding people and information, which saves employees time and increases productivity. The system dynamically scores content, and the people who author content, so that employees gain quick access to the most relevant information.

Integration enhancements include the ability to add social engagement to enterprise systems for document management, human resources, ERP and other point solutions using new core services. Plus, enterprises can now pull information from these systems for broader viewing and even connect employee social networks with customer service communities for one view into customer experience.

Telligent Enterprise 4.0 is available now. For more information, please visit http://telligent.com/landing-pages/p/telligent-enterprise-4-0.aspx.

Today’s announcement coincides with Telligent’s introduction of Telligent Community 7.0, online community software designed to elevate customer experience through social customer service. Telligent Community 7.0 is available now. For more information, please visit http://telligent.com/landing-pages/p/telligent-community-7-0.aspx.

^1,2The Social CIO, Forrester Research, Inc., August 24, 2012.

About Telligent

Contact:

Tiffany Henry
thenry@telligent.com
(214) 420-1350

Product or service names mentioned herein may be the trademarks of their respective owners.

###

Telligent Elevates Customer Experience with Social Customer Service that Lowers Costs and Drives Revenue

2012-09-18T14:00:00Z

Telligent Community 7.0 empowers companies to evolve customer service from a cost center into a revenue driver

DALLAS, TX – September 18, 2012 – Telligent, one of the pioneers in social software for the enterprise, today introduced Telligent Community 7.0, its newest version of online community software designed to elevate customer experience through social customer service. Telligent Community 7.0 gives companies the most comprehensive solution for social customer service that engages business decision makers before, during, and after the sale. The newest product release addresses the needs of customer care while creating opportunities for product development, sales and marketing, creating a 360-degree view into the customer experience.

“Online communities have long been championed as channels to reduce costs through online self-service and peer-to-peer support,” said Rob Howard, Founder and CTO of Telligent. “While there is tremendous value in social tools helping businesses scale their support offerings and lower the burden on customer service agents, we have extended this view to achieve so much more. Social customer service is social support plus one; it has the power to influence purchasing decisions that drive revenue.”

According to a recent report by Forrester Research, Inc., “Seventy percent of online consumers expect businesses to try harder to provide superior online customer service.”¹ And, the bottom-line impact of using online communities for social customer service is more than just cost savings; it influences buying decisions. Findings from a recent survey by Forrester Research indicate that “tech buyers who are in the purchase process use web and community resources to find 70% of the information they need before they engage with a sales resource.”²

Social self-service: Providing self-service through peer-to-peer support forums and online FAQs saves you money but it also saves your customers time. Telligent Community 7.0 dynamically scores community content and only surfaces the most relevant information, delivering your customers the right answers in real-time.
Expert discovery: Current customers and potential buyers seek expertise to make business decisions. Telligent Community 7.0 recognizes and rewards people who contribute high quality content and showcases their expertise where others can find it with ease.
Knowledge sharing: Online resources like discussion forums, product documentation and how-to videos help customers find solutions and solve problems. Telligent Community 7.0 makes it easy for people to discover and share interesting content with familiar social networking tools such as activity streams, #hashtags, likes and @mentions.
Crowdsourcing new ideas: Online communities link customers, partners, potential buyers and your employees together. Telligent Community 7.0 makes it possible for you to source new ideas and get feedback for product improvements from the entire community through forums, ratings and reviews, polls and even private groups for trials and beta testing.
Mobile community: Exceptional customer service knows no boundaries. Telligent Community 7.0 makes activity streams, documents, support forums, polls, videos and more accessible and from any mobile device.
Empowering your sales force: With Telligent Community 7.0, your marketing and sales teams can listen and respond to community conversations to gain a better understanding of your customers’ business needs while at the same time gain access to qualified buyers.
Leveraging your data: Community analytics for Telligent Community 7.0 are available directly within your online community as well as from a dashboard for role-based viewing by customer care, product management, sales and marketing team members. Key metrics deliver insights into community health and vitality, service responsiveness, content effectiveness and networking strength – the essential indicators that your social customer service community is achieving business objectives.
Making social portable: Community isn’t just a destination; it’s a social engagement path that connects you with customers in the places that matter most to your business. With Telligent Community 7.0, you can add social engagement – ratings and reviews, comments, likes and @mentions – to your online content and create community wherever your customers are.
Scaling and managing reputation: One of Telligent’s most innovative and most important enhancements is the added reputation management system. It is a differentiator and game changer for social customer service communities. Reputation dynamically scores content, and the people who author content, so that community members gain quick access to only the highest quality, most relevant information. The system also highlights community members through recognition and rewards such as leaderboards and badges.

Dell relies on Telligent for its TechCenter community where it connects customers and employees to share knowledge, best practices and information about Dell products and installations. A global community that serves enterprise customers throughout the United States, China, Japan and Germany, Dell TechCenter helps IT decision makers find information, make educated decisions about technology purchases, and then use this knowledge to perform their jobs better using Dell products.

“Dell TechCenter’s community members are highly technical IT administrators who want to learn more about Dell directly from our engineers,” said Jeff Sullivan, Senior Marketing Manager, Communities and Social Media at Dell. “We create a bridge between our engineers, prospects and customers to share knowledge and helpful information. The community shows that we are personal, social and helpful to our customers.” Check out Dell Techcenter and the social collaboration topics in the Dell Social Business Forum on Telligent technology.

The entire Dell TechCenter success story can be found by visiting http://telligent.com/customers/m/success_stories/1353581.aspx.

Telligent Community 7.0 is available now. For more information, please visit http://telligent.com/landing-pages/p/telligent-community-7-0.aspx.

Today’s announcement coincides with Telligent’s introduction of Telligent Enterprise 4.0, enterprise social software designed to advance sales enablement and internal support through employee social engagement.

Telligent Enterprise 4.0 is available now. For more information, please visit http://telligent.com/landing-pages/p/telligent-enterprise-4-0.aspx.

¹The Forrester Wave™: CRM Suite Customer Service Solutions, Q3 2012, Forrester Research, Inc., July 11, 2012.

²Your Community Upgrade: From Experiment to Strategic Approach, Forrester Research, Inc., July 12, 2012.

About Telligent

Contact:

Tiffany Henry
thenry@telligent.com
(214) 420-1350

Product or service names mentioned herein may be the trademarks of their respective owners.

###

Macmillan Cancer Support and Telligent Shortlisted by Third Sector Magazine for Interactive Website Project

2012-09-17T14:00:00Z

Third Sector Excellence Awards recognize Telligent customer for innovative use of collaborative online community technology

Dallas, TX – September 17, 2012 – Telligent is proud to announce that its customer, UK-based Macmillan Cancer Support, has been shortlisted with only five other nonprofit organizations in the website category of the 2012 Third Sector Excellence Awards for the charity’s innovative use of its online public-facing community. Macmillan’s online community is designed to enhance the charity’s existing cancer support initiatives.

(Please visit the site to view this video)

The project has been shortlisted in recognition of the charity’s use of its community, which is seamlessly incorporated into the site using Telligent Community. The community enables members to connect with peers, share and discuss their experiences, get more involved in the charity’s work, and feel less alone in the fight against cancer. In working with Telligent to integrate the online community offering into its existing website, Macmillan has been able to further its mission to reach and improve the lives of everyone affected by cancer.

“The past twelve months have undoubtedly been difficult for the UK’s third sector,” said Steve Poncini, General Manager of International Business at Telligent. “Public sector budget cuts, coupled with falling donations, have meant that many organizations are looking at new ways to re-engage supporters, as well as drive out unnecessary costs.”

“The Macmillan project is a fantastic example of a charity using social tools to expand its charitable offering,” continued Poncini. “This announcement is a testament to the Macmillan team’s outstanding dedication to helping those affected by cancer.”

The 2012 Third Sector Excellence Awards finalists will be announced at the Lancaster London Hotel on the evening of Thursday, September 27, 2012. To book tickets, visit: www.thirdsectorexcellenceawards.com.

About Telligent

Contact:

US
Tiffany Henry
thenry@telligent.com
+1 (214) 420-1350

UK
Elena Savvides
esavvides@telligent.com
+44 (0) 203 178 3012

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