Associations are rapidly adapting to the social Web to understand its members’ needs and wants, build cause awareness, keep current members engaged, attract new recruits and ensure that they are creating mutually beneficial relationships with members...

Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customer service. In 1993, Ken Blanchard and Sheldon Bowles wrote Raving Fans: A Revolutionary Approach to Customer Service . In Raving Fans , Blanchard and...

How many of you believe that social is the new norm? We do, and so do your customers, partners and prospects. That is why we have teamed up with Microsoft to deliver a one of a kind dynamic and social online presence. Your customers and partners expect...

In-depth training videos. Short 3-5 minute lesson plans. 24/7 on-demand access. These are all components of Telligent’s new e-learning community – Telligent University. Telligent University is now open for enrollment to Telligent customers...

How would you define a community manager? The following phrases are a good starting point: Lead social capital builder Brand evangelist Master listener Rule enforcer Spam controller As many of you know, today is the third annual...

Do you spend countless hours researching social? Have you heard about online community, but are unsure if it will be beneficial to your organization? Do you wish that there was one resource out there for the best tips and information on social media?...

Because organizations manage multiple systems, inside and outside of the enterprise, maintaining user profiles can be a struggle. Our goal is to simplify profile management. Both Telligent Community and Telligent Enterprise feature social profiles that...

A Best Practice of World Class Communities is to Encourage Ownership of the Community by Members One of the strategies Telligent encourages for building World Class Communities is to encourage a level of ownership of the community by its members. There...

Innovation. Industry Growth. Product Enhancements. These are all things that Telligent focused on in 2011 and will continue to focus on in 2012. In September, Telligent welcomed customers and partners from around the globe to The Big Social, our annual...

After you have done the necessary steps to build and deploy a successful online community, there’s still one thing left to do – make sure that your community team is in place. It takes more than just one person to build and maintain a community;...

Before we break out the bubbly and black-eyed peas (people in the Southeast US will understand), I want to jump on the “Year in Review” bandwagon and take a look back at some of my favorite blogs from 2011. I picked these blogs based on very...

We are passionate about social communities, which is why I’m pleased to announce that today Telligent acquired Leverage Software, a company that shares our passion. Leverage brings us: Exceptionally talented employees who share our commitment...

In the recent newsletter that Association Trends ™ published, there was an article titled “Social media and how it’s changing associations.” This article focused on the theme of the recent ASAE 2012 Technology Conference, which...

We got an early Christmas gift here at Telligent – we gained a valuable addition to the Product Management team. This week Scott Kirkland joined Telligent as Vice President of Product Management . In his new role, Scott will be responsible for product...

Microsoft TechNet features a great governance paper on SharePoint to help organizations plan for successful implementations inside the enterprise. In it, the Governance Model pyramid (shown below) explains how different parts of a SharePoint portal are...

Social is the new norm. To better help support our customers’ rising social needs, today we are formally introducing our new tiered Telligent Partner Program . I’m excited by the diversity of our current partners and for the new ones that...

In November, we announced our first Best Practice Toolkit , which focused on customer service. We assembled this toolkit to include relevant customer service resources from analyst reports to customer success stories. However, we know that customer...

Telligent is developing a series of exciting innovations around search for Telligent Enterprise and Telligent Community . Our customers who use Microsoft will be delighted to learn that many of these advancements are centered on integrating Telligent...

We are fortunate in America to have a holiday that simply inspires “thanks.” Gifts are not expected, nor are there any ceremonies to which we feel obligated (unless of course you consider a trip to your in-laws a chore). It is one day out...

Do you know what your customers are saying about you? What they want you to change about your products and services? CORE4 Research is leading the pack with an innovative, engaging and cost-effective way of finding out what customers expect from retailers...

LONDON The Social Rules for Charities November 25, 2011 (Who Knew: London’s Marble Arch was originally built as the entrance to Buckingham Palace but was never used.) Londoners, join us for “brekky” and learn the social rules for...

“Man is a tool-using animal. Without tools he is nothing, with tools he is all.” - Thomas Carlyle Telligent is now offering Best Practice Toolkits as a free resource to help you make strategic decisions about the design of your community...

One of the significant innovations we launched with both Telligent Community 6.0 and Telligent Enterprise 3.0 included Widget Studio. Widget Studio provides broad tailoring of the user experience to a wider set of participants without sacrificing performance...

The days of chalkboards, printed school newsletters and infrequent communication among parents and teachers at annual meetings are on the decline. Advancements in technology that connect people to people, and to information, are making it quicker and...

Tyler Technologies , a leading provider of software and services for local governments, is bringing governance into the modern day with technology that helps more than 10,000 local government entities improve day-to-day operations. Cities, counties...