Research has shown that online communities are populated by a range of different kinds of users who play different roles. The most successful online community attracts and retains the right balance of users, which differs based upon the community type since not all are the same. Communities vary in terms of their size...

With the launch of version 3.5 of Telligent Analytics , Telligent has made it even easier to gain insight into how your audience is engaging in your community and talking about your brand on external sites. For those who have not yet invested in Telligent Analytics, now is the time. Maybe you're measuring page views...

Customers continue to adopt social technologies at a blinding speed - yet organizations are unable to keep up. Altimeter recently released a report to serve as a starting point, checklist and reference guide to real-world entry points for social CRM projects. The use cases, prioritized by both market demand and...

The Web service endpoints are the best way for developers to interact with and extend the Telligent Evolution platform (and the applications built on top of it: Telligent Community 5.5 and Telligent Enterprise 2.5). In my next couple of blog posts, I am highlighting key enhancements and a few tips and tricks. In this post...

Come visit Telligent Monday and Tuesday, March 15-16, at the Social Media World Forum Europe at Olympia Conference Center in London. The focus is on social media strategies for the enterprise - including CRM, enterprise bookmarking, communities, enterprise social software, knowledge management, and aligning the CIO's...