Reputation, gamification, badges and rewards are all hot topics these days, especially in the context of online communities. By recognizing and rewarding community participation, you foster a valuable cycle of engagement. Your customers, partners, prospects and even employees create content (ask questions, start discussions...

Our recent social customer service webinar spurred some great discussions about how to create a better customer experience through online community. We were fortunate to have two social media and community experts, Jeff Sullivan from Dell and Kim Celestre from Forrester Research, Inc., join forces for an engaging conversation...

Social accounts for approximately 25% of the time people spend online – this includes social media, such as Facebook and Twitter, and also online communities. Social media is where people connect with friends, share photos and build relationships. People typically aren’t making buying decisions directly in these...

Happy Monday! And happy Community Manager Appreciation Day! This is the fourth year for the social community celebration, which was originated by Jeremiah Owyang back in 2010. It’s a great day to reach out to your community manager and say thanks for all the work they do to keep your community peacefully humming along...

On Jan. 28, you’ll have a chance to express that appreciation, along with the entire social industry. It’s Community Manager Appreciation Day – a special day created by industry analyst Jeremiah Owyang to bring attention to the emerging community manager role. It is, of course, a very popular topic among...