Here’s a sneak peek at the new notifications enhancement that’s coming in our spring software release. Today, community members receive an email alert notifying them when something of interest has happened in the community. Oftentimes, they read the summary from their email but don’t click through to visit...

Believe me, I hate rules. I really do. But, without them your organization, product, society – any function or institution where people are involved – would eventually go off the rails. Unfortunately, dear human, it’s just in our nature. So, we create rules to keep us moving forward towards our goals...

For public online communities, the time and effort it takes to keep the community clean of offensive content can sometimes be daunting for community managers. Spammers employ creative tactics to gain the attention of your community members and steer clear of automated spam filters (and diligent moderators). One approach...

Social Media Week 2013 in NYC just wrapped up. There was a flurry of events on topics ranging from business to social impact to advertising and lifestyle. I attended events at JWT advertising agency on disruptive companies from diverse industries (film, fashion, technology and social impact) and at 92Y with the folks from...

If you are new or ‘newish’ to community management, you are undoubtedly sifting through a trough of information and advice to help you establish your role. Been there, done that – and still doing it! As a community manager, like many professions, you will never “master” the art. You can...