The Harvard Business Review has been publishing a number of blog posts recently on the topic of employee collaboration, onboarding and evaluation, which provide a bevy of statistics and requisite commentary. A few statistics that stood out to me are: 89% of new hires say they don’t have the optimum level of...

Today, over 1 billion people use social in one form or another. And did you know that social accounts for 25% of the time we spend online? There are tons of other great stats that talk about how important social is, but I don't have to tell you because most of you already understand the enormous impact of social. ...

Today, Telligent publicly announced that we received an additional $5 million in financing from NXT Capital Venture Finance. This is another great milestone in Telligent’s history, as it provides additional strength to our existing investor base and validates the future opportunity for Telligent and our customers...

According to NM Incite’s 2012 State of Social Customer Service Report , only 17% of survey respondents said they'd be likely to recommend a brand that provided a slow but effective social care experience. By comparison, 33% would recommend a brand with a quick but ineffective response – almost double. ...

As new forms of social media proliferate and enterprises scramble to keep pace with their customers, social business is a force that cannot be ignored. Last year I compiled a list of several recommendations pertaining to social business that I encouraged the c-suite to focus on in 2012. Among the recommendations included...