I am pleased to announce our newest customer success story, which focuses on Taste of Home magazine. Taste of Home, the largest cooking magazine in the United States, has created an environment where word of mouth and trust drive brand loyalty and was looking for an effective way to leverage that viral nature, while...

There is a great piece by Seth Godin entitled, " In search of customer intimacy ." Often one of the initial goals of starting a community is to give customers a chance to connect and a support forum in which to share their issues. While these are good goals, you will miss the true potential of connecting with...

It’s tough to have a business conversation these days without someone mentioning social media and its impact on the way companies operate. Many of us that work within the confines of social computing are too often distracted by all the technology around us. We tend to assume that everyone knows why they should...

I want to wish all of our customers a very merry holiday season and a happy new year. Whether we are tweeting about the weather, or finding friends from our past on Facebook, holiday collaboration will never be the same. The challenge for all of us is to make sure we take the time to do more than collaborate this holiday...

For the last four months, we have been a customer of our own product, using Telligent Community to launch the new telligent.com site. Our goals at the beginning of the project were to: Create a dedicated support community in which we encourage self-help and collaboration among community members. Introduce a group...