Customers continue to adopt social technologies at a blinding speed - yet organizations are unable to keep up.

Altimeter recently released a report to serve as a starting point, checklist and reference guide to real-world entry points for social CRM projects. The use cases, prioritized by both market demand and technology maturity, represent more than 100 conversations with organizations pioneering social CRM initiatives.

Altimeter named Telligent a "vendor to watch" in multiple categories, including Social Marketing Insights, Social Sales Insights, Social Support Insights, and Innovation Insights. In addition, Telligent was recognized in the high-demand Rapid Social Response category.

Download the full Altimeter report, Social CRM: The New Rules of Relationship Management.