With the launch of version 3.5 of Telligent Analytics, Telligent has made it even easier to gain insight into how your audience is engaging in your community and talking about your brand on external sites.

For those who have not yet invested in Telligent Analytics, now is the time. Maybe you're measuring page views and other traditional Web analytics. But who are your key influencers? What are they saying about your brand? How do they need your products and/or services? With Telligent Analytics you can know.

  1. Monitor key discussions. Understand what's being said in a variety of locations (in a Telligent-powered community and in external sites like Twitter) and discover what you didn't know was important to your audience. Is the sentiment positive or negative for each topic?

  2. Analyze user-generated content. See what content is being created and modified and what content is most important to your audience. What content are consumers, moderators and key influencers spending their time on? 

  3. Track, measure and manage support. Gain insight into who is helping with your support needs by answering the most questions. How quickly are questions being responded to and answered?

  4. Know your influencers. Telligent's Social Fingerprint provides a prescriptive view into your community. Identify trends over time.

  5. Manage customer relationships. Understand through Web analytics where people spend their time, drill into particular users' Web sessions and understand their role in your community. Answer not just the whats but also the whys.

For those of you who have already been using Telligent Analytics (or its predecessor, Harvest Reporting Server), the top three reasons to upgrade are:

  1. Performance. Now you can get to critical information faster with reports that load up to two and a half times faster. If your community is highly trafficked with millions of page views, you'll see particularly dramatic improvements.

  2. Quality. We've addressed nearly 150 customer-reported issues to create the most reliable source of insights into audience engagement within your community and on other external sites, like Twitter.

  3. Distribution. Display critical reports as fully interactive modules on any other site so that your key stakeholders can understand the power of your community.

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