API Healthcare is the largest healthcare‐specific vendor of workforce management solutions to the healthcare industry. So why adopt a social support community? API Healthcare’s CEO promised its clients that the company would provide them with a central platform for networking and discussions. The company later added to its goals:
API Healthcare created Client Connections, an online community for online support and peer networking
Here’s a sneak peak at some of the ways API Healthcare uses social to improve operations across the company:
The benefits are tangible – better customer experiences, improved R&D initiatives and a convenient online community for support. Check out the case study and pick up more best practices as you think through your customer support goals and strategies.
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