Rackspace is the open cloud company, delivering open technologies and powering more than 180,000 customers worldwide. Rackspace provides its renowned Fanatical Support® to customers across a broad portfolio of IT products, including Public and Private Cloud and Hybrid and Dedicated Hosting. Fanatical Support has made Rackspace the service leader in cloud computing.
HealthStream is dedicated to improving patient outcomes through the development of healthcare organizations' greatest asset – their people. HealthStream’s unified suite of software-as-a-service based solutions are used by approximately 2.8 million healthcare employees in the U.S. for training & learning management, talent management, performance assessment and managing simulation-based education programs.
What do both of these companies have in common? Exceptional customer service.
With Rackspace, Fanatical Support happens anytime, anywhere and any way imaginable. It's the no excuses, no exceptions, can-do way of thinking that Rackers (Rackspace employees) bring to work every day. As a way to further enhance the customer support experience, Rackspace recently launched an online community focused on providing Fanatical Support. Forrest Lymburner, Senior Community Manager at Rackspace, manages the new community and brings to Rackspace many years of experience in developing global sales support and community programs that enable scalability and sales integration.
HealthStream created an online support community as a way to build more personal relationships with customers (primarily nurses and healthcare professionals). The HealthStream community enables customers to collaborate, receive support and provide feedback that enhances product R&D. Lauren Coppola, Associate Product Manager at HealthStream, oversees the online community. She has seen firsthand the community’s positive impact on product enhancements, support call volume and customer experience.
Both Lauren and Forrest will be at Telligent’s The Big Social user group conference this September. They will be joining forces to deliver a dynamic session, “Social Support +1: Delivering Exceptional Customer Experience”, that will focus on how to leverage community not only for customer support, but also for education, sales, marketing and innovation.
Plus, attendees of The Big Social will also hear an incredible keynote session by Lanham Napier, CEO of Rackspace. Lanham Napier drives Rackspace’s Fanatical Support philosophy, “Combining incredible technology with incredible humans to knock a customer’s socks off.”
Don’t miss out – join us in Dallas September 17-19 for an unbelievable social customer experience.
[Vector man image source:] Big Stock Photo
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