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Social tools like blogs, wikis and forums have been around for years, however; social technology continues to evolve and grow. For many organizations "getting social" is still a new concept. And in a crowded social ecosystem littered with social tools, organizations are getting mired in...

In Part 2 of my “Elements of a Vibrant Online Community” series, I presented the people-oriented factors of audience segments and user types as critical components of a successful online community strategy. In this blog entry, I will provide practical examples of these two factors...

To those who joined our webinar on Wednesday morning, thank you very much for your time. I hope you found the information that Dawn Lacallade and I presented to be useful in launching, growing, or sustaining your own online community. To jump directly to the question and answer section from Wednesday's...

In Part 1 , I presented content- and interaction-oriented factors (triggers, catalysts, lubricants, flows, and containers) as critical elements of a vibrant online community. In this blog entry, I’ll address the people-oriented factors of audience segments and user types . An audience...

“Computer mediated collective action” is a term that was coined in the " Picturing Usenet: Mapping Computer-Mediated Collective Action ” research paper, published in 2005 and co-authored by Dr. Marc Smith , Chief Social Scientist of Telligent. Before social networking, before online...

As I had described in a blog entry a few weeks ago, being “social” is just one aspect of the modern business life cycle . In this post, I highlight several different kinds of connections that people may have within teams, communities, and networks that are more than just social and not the...

Or what your employees are really doing? Are they collaborating? Are they sharing their insights and knowledge? Are they even communicating with each other? At Telligent, we use Community Server Evolution to power our intranet (and we also have Microsoft SharePoint). Since we're all fairly busy...

Individually, the bios of the 1900 or so followers that I have on Twitter wouldn't reveal much about what kind of person I am or what topics I most often tweet about, but in aggregate and in the form of a word cloud (courtesy of http://tweetsheep.com ), some keywords emerge. Here's the word...

[Update: The title for this blog entry should be renamed to "using topic clouds to reveal order from complexity " since chaos by definition cannot have order. Thanks to @erobillard for pointing that out .] As the amount of digital and social media content continues to increase exponentially...