Here’s a sneak peek at the new notifications enhancement that’s coming in our spring software release. Today, community members receive an email alert notifying them when something of interest has happened in the community. Oftentimes, they read the summary from their email but don’t...

For public online communities, the time and effort it takes to keep the community clean of offensive content can sometimes be daunting for community managers. Spammers employ creative tactics to gain the attention of your community members and steer clear of automated spam filters (and diligent moderators...

Reputation, gamification, badges and rewards are all hot topics these days, especially in the context of online communities. By recognizing and rewarding community participation, you foster a valuable cycle of engagement. Your customers, partners, prospects and even employees create content (ask questions...

The Harvard Business Review has been publishing a number of blog posts recently on the topic of employee collaboration, onboarding and evaluation, which provide a bevy of statistics and requisite commentary. A few statistics that stood out to me are: 89% of new hires say they don’t have the...

Here’s a sneak peek at another enhancement we’re introducing as part of our spring software release – chat. Along with onsite notifications (which I blogged about last week ), chat enables a more responsive and engaged community. This leads to more rapid collaboration and decision making...

Here’s another sneak peek at what’s coming as part of our spring software release. In addition to onsite notifications and chat , social ideation is another enhancement to look forward to. Social ideation encourages community members to respond to challenges, suggest ideas, vote on which...