Happy Monday! And happy Community Manager Appreciation Day! This is the fourth year for the social community celebration, which was originated by Jeremiah Owyang back in 2010. It’s a great day to reach out to your community manager and say thanks for all the work they do to keep your community...

If you are new or ‘newish’ to community management, you are undoubtedly sifting through a trough of information and advice to help you establish your role. Been there, done that – and still doing it! As a community manager, like many professions, you will never “master”...

Believe me, I hate rules. I really do. But, without them your organization, product, society – any function or institution where people are involved – would eventually go off the rails. Unfortunately, dear human, it’s just in our nature. So, we create rules to keep us moving forward...

At Telligent, it’s been another busy year of providing insightful, engaging and newsworthy posts on our blog. And before moving forward, I want to say a special thank you to all of our readers, as our readership and traffic has continued to grow over the past year. Thank you for your support and...