Looking to expand your knowledge on social and find out how online communities can benefit your organization? If so, we have a great resource for you! The American Marketing Association (AMA) recently worked with Telligent to create a social business blueprint as a source to help guide organizations...

Professional. Trade. Non-profit. Affinity. Associations come in many different sizes and varieties, but all of them share some common goals: “to better understand the needs and wants of our members” “to spread messages about our organization's mission and increase cause...

It’s always fun to be able to talk about the wins of our customers and partners . We have so many, but this particular story sticks out in my mind because of how one of our partners was able to help a customer quickly and effectively because of our ability to seamlessly integrate with Sitecore...

Thinking about how to get your members more engaged? Check out Guild of Sommeliers for tips to boost your social strategy. The Guild of Sommeliers is a non-profit, member-run organization, committed to educating and fostering networking among wine service professionals and wine enthusiasts across...

In November, we announced our first Best Practice Toolkit , which focused on customer service. We assembled this toolkit to include relevant customer service resources from analyst reports to customer success stories. However, we know that customer service communities are not the only ones that can...