On Jan. 28, you’ll have a chance to express that appreciation, along with the entire social industry. It’s Community Manager Appreciation Day – a special day created by industry analyst Jeremiah Owyang to bring attention to the emerging community manager role. It is, of course, a very...

The Harvard Business Review has been publishing a number of blog posts recently on the topic of employee collaboration, onboarding and evaluation, which provide a bevy of statistics and requisite commentary. A few statistics that stood out to me are: 89% of new hires say they don’t have the...

Happy Monday! And happy Community Manager Appreciation Day! This is the fourth year for the social community celebration, which was originated by Jeremiah Owyang back in 2010. It’s a great day to reach out to your community manager and say thanks for all the work they do to keep your community...

If you are new or ‘newish’ to community management, you are undoubtedly sifting through a trough of information and advice to help you establish your role. Been there, done that – and still doing it! As a community manager, like many professions, you will never “master”...

Our recent social customer service webinar spurred some great discussions about how to create a better customer experience through online community. We were fortunate to have two social media and community experts, Jeff Sullivan from Dell and Kim Celestre from Forrester Research, Inc., join forces for...

Today, Telligent publicly announced that we received an additional $5 million in financing from NXT Capital Venture Finance. This is another great milestone in Telligent’s history, as it provides additional strength to our existing investor base and validates the future opportunity for Telligent...

Social Media Week 2013 in NYC just wrapped up. There was a flurry of events on topics ranging from business to social impact to advertising and lifestyle. I attended events at JWT advertising agency on disruptive companies from diverse industries (film, fashion, technology and social impact) and at 92Y...

Today, over 1 billion people use social in one form or another. And did you know that social accounts for 25% of the time we spend online? There are tons of other great stats that talk about how important social is, but I don't have to tell you because most of you already understand the enormous...

Social accounts for approximately 25% of the time people spend online – this includes social media, such as Facebook and Twitter, and also online communities. Social media is where people connect with friends, share photos and build relationships. People typically aren’t making buying decisions...

For public online communities, the time and effort it takes to keep the community clean of offensive content can sometimes be daunting for community managers. Spammers employ creative tactics to gain the attention of your community members and steer clear of automated spam filters (and diligent moderators...

Reputation, gamification, badges and rewards are all hot topics these days, especially in the context of online communities. By recognizing and rewarding community participation, you foster a valuable cycle of engagement. Your customers, partners, prospects and even employees create content (ask questions...