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It’s always fun to be able to talk about the wins of our customers and partners . We have so many, but this particular story sticks out in my mind because of how one of our partners was able to help a customer quickly and effectively because of our ability to seamlessly integrate with Sitecore...

With global expansion, new customers and new talent, I am pleased to report Telligent's record-breaking sales quarter ending January 31, 2011. We have experienced a lot of growth and innovation so far this year with the addition of the Paris office, and the launch of our new thought leadership series...

Congratulations to Game Informer! The votes were tallied, and GameInformer.com was selected for a 2010 Webby People's Voice Award in the Games-Related category. The online community determines the winners of The People's Voice by voting for the nominated work that they believe to be the...

If you are reading this blog post, then your organization already believes that you need to get closer to your best customers. An online community with blogs, forums and wikis is a great start, but you need to go deeper. You wouldn't choose to meet with your best customers and influencers on...

Research has shown that online communities are populated by a range of different kinds of users who play different roles. The most successful online community attracts and retains the right balance of users, which differs based upon the community type since not all are the same. Communities vary in...

Customers continue to adopt social technologies at a blinding speed - yet organizations are unable to keep up. Altimeter recently released a report to serve as a starting point, checklist and reference guide to real-world entry points for social CRM projects. The use cases, prioritized by...