/company/news/b/teamblog/archive/2012/06/08/is-customer-experience-the-new-marketing.aspxIn May, Telligent hosted a webinar with three guest speakers – Kate Leggett from Forrester Research, Inc . , Lewis Simons from Cox Communications , and Brendan Cosgrove from Kaseya . While the official title of the webinar was Social Customer Service7.x Production