We invest a lot of time dreaming up new ways to make social engagement work for business – reducing costs, driving revenue, generating ideas. But what if your work, your mission, is to improve people’s lives? With sincere, awestruck appreciation for the work that they do, today I share with...

We frequently consult with new and existing customers on how to make company-owned communities successful. One of our best practices is to ensure that the community has a business objective. As I roll up my sleeves and work with our customers and partners, I’m amazed at how broadly community has...

How do we enhance customer service and build personal relationships with nurses and healthcare professionals? This was the challenge that HealthStream , an organization focused on improving the quality of healthcare by assessing and developing the people who deliver care, recently faced. HealthStream’s...

API Healthcare is the largest healthcare‐specific vendor of workforce management solutions to the healthcare industry. So why adopt a social support community ? API Healthcare’s CEO promised its clients that the company would provide them with a central platform for networking and discussions....

We are fortunate in America to have a holiday that simply inspires “thanks.” Gifts are not expected, nor are there any ceremonies to which we feel obligated (unless of course you consider a trip to your in-laws a chore). It is one day out of our 365-day yearly cycle that we are fairly united...

Nominations for the 2011 Forrester Groundswell Awards are in full swing. These awards recognize organizations that are using social technology in exceptional ways to advance their goals. We are very excited to announce that two Telligent customers are nominated: Psion’s open online community...

InSites Consulting is one of the most awarded marketing and research consultancies in the industry, working with global brands like Danone, Kraft, Heineken and Unilever. One of its most successful projects is Unilever’s Inspire Us community, designed to gather quality feedback from consumers to...

Looking to expand your knowledge on social and find out how online communities can benefit your organization? If so, we have a great resource for you! The American Marketing Association (AMA) recently worked with Telligent to create a social business blueprint as a source to help guide organizations...

As a former community manager for a non-profit, I know firsthand the immediate and positive impact a community can have not only on moving a cause forward, but the effect it can also have on the people who are championing the cause. This is just another example of the power of community. Most people...

I love our customers. Really and truly. Talking to customers is my favorite part of a job that I'm passionate about, and Psion's community story is one of my personal favorites. Part of what makes a great story, fiction and non-fiction, is a great cast of characters - for example, a protagonist...

In 2004 I picked up golf as a way to bond with my dad. Fast forward six years and now I’m a member of Titleist’s online community for golf enthusiasts and players. In the community, members can share their golf stories, discuss tips for improving their game, ask questions about products and...

We are very excited to announce Guidance Software as one of our newest customers. Guidance Software is a world leader in digital forensics, cyber security and e-discovery solutions. The organization is also recognized worldwide as the industry leader in digital investigative solutions. In an effort...

When was the last time you thought, “what an innovative airport”? My thoughts exactly. That’s what makes ANA Aeroportos de Portugal’s 2012 Forrester Groundswell Award win such an interesting case study on how companies are creating employee-powered innovation programs to improve...

The days of chalkboards, printed school newsletters and infrequent communication among parents and teachers at annual meetings are on the decline. Advancements in technology that connect people to people, and to information, are making it quicker and easier than ever before to speed communication while...

Back in the dark ages when I was studying for my undergraduate degree at university, I took a job doing market research for a well known car manufacturer, who will remain nameless of course, to try and earn some extra money. They gave me the thankless task of interviewing as many people as possible to...

“Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.” – Ferris Bueller We are moving quickly every day. It’s just the nature of this social business. Fast and social. But, I am always so glad when I can take a moment to stop and...

HealthStream helps healthcare organizations take care of their greatest asset: their people. It was looking for a way to create more personal relationships with customers who are primarily nurses and healthcare professionals. It wanted to give them convenient, accessible support for its training &...

Tyler Technologies , a leading provider of software and services for local governments, is bringing governance into the modern day with technology that helps more than 10,000 local government entities improve day-to-day operations. Cities, counties, schools and other government entities in all 50...

Business is inherently social. We like to share ideas, debate, and brainstorm; whether that’s face-to-face, over teleconference or through social media forums. Whatever the medium, we want our voices to be heard. Not so simple when you’re using enterprise social media as your vehicle; vastly...

Associations are rapidly adapting to the social Web to understand its members’ needs and wants, build cause awareness, keep current members engaged, attract new recruits and ensure that they are creating mutually beneficial relationships with members. Check out this new case study for tips and...

In our latest eBook, Social Customer Service – Customer Communities in 7 Steps , we discuss different business objectives for peer-to-peer communities: ideation, expertise exchange, Q&A, etc. I believe that the best pathway to understanding is through example. So, let’s take a closer...

Social business is rapidly changing the landscape of how businesses interact with their customers, employees, partners and members. Constellation Research is shining a spotlight on the people behind social who are trailblazing emerging and disruptive technologies with its SuperNova Awards . Nominees...

With the Opening Ceremony for the 2012 Olympics now just two days away, London drivers are starting to feel the pinch as traffic restrictions go into effect. According to a report by the UK Department for Business, Innovation and Skills (BIS), Londoners can expect an influx of foreign tourists of about...

Constellation Research recently recognized Telligent customers as “Protostars” , semifinalists in its SuperNova Award competition. We’re extremely proud that five out of 10 semifinalists in the “social business” category are our customers. Explorers. Pioneers. Unsung...

AvidXchange , an industry leading provider of automated bill payment solutions, works with a host of different industries and organizations, including customers such as Aetna, EastWest Bank, Brandywine Realty Trust and Equity Office Properties. As the first SaaS technology vendor to automate invoice...