Kaseya Customer Success Story
Product:
Telligent Community
Telligent Analytics
Solution:
Social Customer Service
Industry:
Technology
Location:
Global
Kaseya offers its customers an online community for peer-to-peer support, networking and sharing industry tips and best practices.
It increases the number of customers engaging in the community by 300% yearly, 65% of the questions have a positive sentiment and it witnessed a 14x increase in questions asked and answered without any Kaseya interaction.