HealthStream Customer Success Story
Social Customer Service
HealthStream engages its customers to enhance communications, discuss product feedback and ideas as well as to crowdsource support questions. It increased product enhancement feedback and reduced its inbound support cases and associated costs.
"HealthStream is absolutely more engaged with customers now that we have a community. Because building close relationships with customers is so much easier, we feel more like a community of professionals sharing ideas, help and resources with peers than just another healthcare company."