"Our members come up with fantastic ideas and suggestions, many of which have already been implemented. In turn, these community members are massive advocates for the brand and the business..."
Sarah Nicholson, Managing Director, The Mumdrum
Increase Customer Satisfaction and Brand Loyalty
Focused on customer experience, Telligent Community 7.5 helps you increase customer satisfaction and brand loyalty while delivering exceptional business value by:
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Instant messaging connects people to their friends one-on-one and in groups for real-time conversations. It makes communicating quick and easy – members can see who's online and initiate a conversation in just one click. With chat, your community members are just seconds away from the support they need.
Invite your customers, partners and employees to contribute their creative ideas. Members can create new ideas, include rich media, and open them up to voting and feedback from the community. Plus, real-time status updates keep your community informed of how their ideas are being implemented.
Not only does social ideation allow you to innovate better and faster, it keeps your community members engaged every step of the way. Social ideation encourages community members to respond to challenges, suggest ideas and vote on the best ones.
Notifications keep members informed of new friend requests, feedback, answers to questions and other important activities as they happen in the community. These real-time updates from the community increase participation, keeping your members informed and engaged.
Make it fast and easy for people to access your community using the social network account that they prefer: Facebook, Twitter, LinkedIn, Salesforce, Google or Microsoft Live Connect. Social login not only improves customer experience, it increases engagement and information sharing both inside and outside of your community.
Personalized for the individual and based on community analytics, the community anticipates what resources would be valuable to each member and suggests content. By surfacing content that is tailored to the individual, content recommendations help you deliver an experience that sets you apart in the eyes of your customers and builds brand loyalty.
Dynamic people recommendations help community members build their personal networks. Personalized for the individual and based on community analytics, the community looks for people with similar interests to each member and suggests connections. By helping people find peers, mutual friends and experts, people recommendations help you create a more engaging customer experience.
Telligent customers have long enjoyed the benefit of how analytics can provide insights into the types of contributors within a community. These capabilities have been expanded to include identification of experts within individual profiles. This new expert identification helps community members better evaluate recommendations and content contributed by these experts.
New with community analytics is the ability to delineate between the different types of contributors in your community. Quickly compare contributions from employees and contributions from the community. Helping you build a better picture of the health of your community.
Telligent now offers community insights directly within the community. Empower community managers and executive sponsors with analytics for community health, vitality, responsiveness, crowdsourcing effectiveness, participation and content that can be viewed anywhere in the community – from the homepage, through dashboards and within groups of interest. Now, you can get insight and take action immediately without ever leaving the community.
Now administrators, community managers and executive sponsors have the ability to share meaningful reports within the community. Whether it is community participants, influential customers or group owners, you can now control who has access to important community insights.
Using Telligent's widget framework, you can modify the reports so that they are tailored to your specific needs.
Community analytics were built with Big Data in mind. Telligent data has been designed to make it easy to integrate with other business intelligence systems so that your organization can tap into the wealth of knowledge created by members in your community.
Take a tour and see how our customers are enhancing customer experience with Telligent Community.
Ready to learn more? Read the Telligent Community product overview and feature guide.
Already a Telligent customer and want to learn more about upgrading to Telligent Community 7.5? Contact Telligent Support today or take a peek at the Telligent Community version matrix to compare the latest release with prior versions of the software.