"We hoped employee adoption would be quick, but we never expected to see stats and engagement rates like this."
Dave Grosvenor, Head of Web Development, Promethean
Acquire and Support Customers through Social Collaboration
Focused on customer experience management, Telligent Enterprise 4.5 is designed to help enterprises acquire and support customers through social collaboration that:
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Chat connects employees to people in their professional networks one-on-one and in groups for real-time conversations. It makes communicating quick and easy – employees can see who's online and initiate a conversation in just one click. With chat, your employees and partners are just seconds away from the information they need.
Invite your employees to contribute their creative ideas. Social ideation encourages employees to respond to challenges, suggest ideas and vote on the best ones. Plus, real-time status updates keep your employees informed of how their ideas for product and service enhancements are being implemented, which means that they can communicate more effectively with your customers and prospects.
Not only does social ideation allow you to drive product and service innovation, it keeps your employees engaged every step of the way. Social ideation encourages employees to respond to challenges, suggest ideas and vote on the best ones. In addition to social ideation, Telligent also offers InnovationCast for end-to-end innovation management, including project management, analytics, reporting and more.
Keep employees up to date on feedback, Q&A and other important activities as they happen in the community. These real-time updates from the community increase participation, keeping your employees informed and engaged on the status of support issues, service requests, projects, sales opportunities and important events that impact the customer lifecycle.
Dynamic content recommendations connect employees to the information that they need quickly. Personalized for the individual and based on community analytics, the community anticipates what resources would be valuable to each employee or partner and suggests content. By surfacing content that is tailored to the individual, content recommendations increase efficiency.
Dynamic people recommendations help employees build their professional networks. Personalized for the individual and based on community analytics, the community looks for people with similar interests to each employee and suggests connections. By helping people find peers, mutual friends and experts, people recommendations help build connections that get work done faster. And healthy, connected communities yield more collaboration and knowledge transfer.
Telligent customers have long enjoyed the benefit of how analytics can provide insights into the types of contributors within a community. These capabilities have been expanded to include identification of experts within individual profiles. This new expert identification helps community members better evaluate recommendations and content contributed by these experts.
New with community analytics is the ability to delineate between the different types of contributors in your community. Quickly compare contributions from employees and contributions from the community. Helping you build a better picture of the health of your community.
Telligent now offers community insights directly within the community. Empower community managers and executive sponsors with analytics for community health, vitality, responsiveness, crowdsourcing effectiveness, participation and content that can be viewed anywhere in the community – from the homepage, through dashboards and within groups of interest. Now, you can get insight and take action immediately without ever leaving the community.
Now administrators, community managers and executive sponsors have the ability to share meaningful reports within the community. Whether it is community participants, influential customers or group owners, you can now control who has access to important community insights.
Using Telligent's widget framework, you can modify the reports so that they are tailored to your specific needs.
Community analytics were built with Big Data in mind. Telligent data has been designed to make it easy to integrate with other business intelligence systems so that your organization can tap into the wealth of knowledge created by members in your community.
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Ready to learn more? Read the Telligent Enterprise product overview and feature guide.
Already a Telligent customer and want to learn more about upgrading to Telligent Enterprise 4.5? Contact Telligent Support today or take a peek at the Telligent Enterprise version matrix to compare the latest release with prior versions of the software.