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Telligent was one of the first entrants into the social networking market. Well before the term "Web 2.0" was coined, Telligent released the first integrated online community platform and has since pioneered numerous advancements in collaborative
Baylor Business Review
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CMSWire: The Experience of the Customer Comes First
In a recently published CMSWire article, Telligent Founder and CTO Rob Howard shares his thoughts on how a customer experiences the Customer Experience Life Cycle. In the article, Rob walks through why social channels are important, explains the impact of customer service and specifies three challenges...
Thu, Jan 31 2013
Baylor Business Review: Protecting Your Rep - Your Online Interaction Matters
Writer Franci Rogers for the Baylor Business Review got a chance to chat with alumni Rob Howard about
Fri, Apr 20 2012
Business2Community: 5 Ways to Provide Great Social Customer Service
What did you do the last time something broke? Did you pick up the phone and call customer service? Probably not. According to Forrester Research Inc., 70% of online consumers expect businesses to try harder to provide superior online customer service. Today that includes an online community, emailing...
Mon, Feb 4 2013