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Telligent was one of the first entrants into the social networking market. Well before the term "Web 2.0" was coined, Telligent released the first integrated online community platform and has since pioneered numerous advancements in collaborative
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  • Blog Post: Information Management: Collaboration: Putting Social Technology to Work

    In this Information Management article, Telligent founder and CTO Rob Howard discusses the value of social analytics - knowing who is in your community and what they are talking about, to help you to seek out influencers and react accordingly. Some of Howard's key points include: listening inside...
  • Blog Post: Community Matters - Professional and Social Networks on the Rise

    According to Kenneth Wong of Desktop Engineering, social networks are an important part of the product lifecycle in desktop engineering. He declares Telligent as "one company who is poised to ride the wave of social networks" and even includes a few screenshots from Telligent Analytics...
  • Blog Post: PR News Online: Leveraging the Power of Social Media for Nonprofits

    In this PR News Online article, Telligent founder and CTO Rob Howard discusses how nonprofits can utilize social media to strengthen their reach and influence in order to help as many people as possible. He uses the excellent example of the National *** Cancer Foundation, which leverages Facebook...
  • Blog Post: ReadWriteEnterprise: The Forrester Wave Community Platforms 2010 Report

    Forrester recently released The Forrester Wave: Community Platforms 2010 report by analyst Melissa Parrish. Forrester evaluated five organizations: Jive, Lithium, KickApps, Telligent and Mzinga, concluding that those five vendors have the most mature products and have a lead on the rest of the crowded...
  • Blog Post: InformationWeek: Telligent Adds Mobile Features

    In this InformationWeek article, Dana Blankenhorn covers Telligent’s release of Telligent Evolution Mobile. Founder and CTO Rob Howard is quoted citing the business use cases for and benefits of mobile, which is essential to how community members exchange information. “Mobile is core to how...
  • Blog Post: CMSWire: Mobile Experience a Key Requirement for Communities

    You may have a great community solution, but if you don't offer mobile access, then it's probably not going to get used. Telligent recently announced its mobile solution, which delivers community content to customers wherever they are, at any time. Read the full CMSWire article here .
  • Blog Post: Multichannel Merchant: Curb Contact Center Costs Via Customer-Support Communities

    With a wealth of how-to information, customer support communities can alleviate the need for traditional, more time-consuming services such as phone and e-mail. By providing instant access to the answers, you can lower support costs and increase customer satisfaction. Read Telligent founder and CTO Rob...
  • Blog Post: Computerworld: Social computing's evolution in the enterprise

    In this Computerworld article, Nicholas D. Evans analyzes the future of the social computing movement. He says that a younger workforce and an open, collaborative work environment are two drivers for the increase in social computing use within the enterprise. Evans suggests that technology adaptation...
  • Blog Post: ITAdviser: Creating a Community Strategy

    In this ITAdviser article, Telligent founder and CTO Rob Howard discusses how to create a community strategy. "Using technology to create a community is easy," says Howard. "But running a successful community requires more than just technology." Read the full article here .
  • Blog Post: MarketWatch: Social Platforms Market Shows Strong Gains Despite Economic Conditions as Players Big and Small Bring More Products to Market, IDC Finds

    According to a new International Data Corporation (IDC) study, Worldwide Social Platforms 2009 Vendor Shares, Telligent is one of the top three vendors in the social platforms market. The report examines the social platforms market for the period from 2007 to 2009. Revenue and market share of the...
  • Blog Post: iMedia: How Google and Microsoft are keeping email relevant

    This iMedia Connections article by Telligent founder and CTO Rob Howard discusses the shortcomings of email and how Google and Microsoft are creating products to overcome those flaws. The value of email can be increased immensely by integrating it with other communication tools. Read the full article...
  • Blog Post: Telligent Analytics 3.5: New Support Analytics, Updated User Analytics

    Barb Mosher of CMSWire decided gave a preview of Telligent Analytics 3.5. She discusses the "four core areas of Telligent Analytics": Listening, Collaboration, Support Analysis and User Analysis. The author also focuses on engagement analytics as a key differentiator for Telligent. Read...
  • Blog Post: Computer Weekly: Dentists use social networks to collaborate

    Rebecca Thomson of Computer Weekly based this article on discussions with Telligent founder and CTO Rob Howard and Barry Rutter, web services manager at the British Dental Association (BDA). The BDA is using Telligent Community to connect members of their organization who are geographically dispersed...
  • Blog Post: Destination CRM: Try Being Unsocial with Customers First

    In this Destination CRM article by Telligent founder and CTO Rob Howard, he explains why you don't want social CRM – you do want integrated customer intelligence. Instead of simply adding "social" in front of a solution, vendors should integrate with community platform vendors that...
  • Blog Post: SIGNAL Online: Open Network Aids Haiti Response

    Jerry Giles, chief of information services management at the US Pacific Command, discusses the All Partners Access Network (APAN) with Rita Boland of SIGNAL Online. APAN leveraged Telligent technology to coordinate more than 300 government and non-government organizations during the humanitarian and...
  • Blog Post: CRM: Crafting a Community

    Companies can corral as many customers as they like, but any true community has to truly benefit its members—customers and companies alike. Read Telligent founder and CTO Rob Howard's commentary in this article by Lauren McKay. Read the full article from the June 2010 issue of CRM magazine...
  • Blog Post: Mashable: How Businesses can Harness the Power of Online Communities

    Read Telligent founder and CTO Rob Howard's article on Mashable.com about getting better ROI from your online community through measuring your investments and getting tangible value. He also breaks down the different types of communities and discusses strategies for leveraging them to gain maximum...
  • Blog Post: InformationWeek: Telligent Integrates With SharePoint 2010

    In this InformationWeek article by Alison Diana, Telligent is highlighted for uniting social community software with Microsoft's document tools to boost enterprise collaboration. Because of the integration with SharePoint 2010, workers familiar with the Microsoft application will require no additional...
  • Blog Post: Mashable: HOW TO: Create a World-Class Online Community for Your Business

    Based on Telligent's recent white paper on world class communities, Sarah Kessler of Mashable discusses the nine steps organizations need to take to ensure their communities are world class. These steps include identifying objectives, crowdsourcing and offering rewards. Make sure you read the full...
  • Blog Post: ReadWriteEnterprise: Magic Quadrant 2010 for Internal Social Software

    Gartner recently released its 2010 Magic Quadrant for Workplace Social Software report. Telligent is close to the "Leader" quadrant thanks to fast growth and excellent analytics capabilities. According to the report, Telligent's focus has historically been on external communities and it's...
  • Blog Post: Mashable: HOW TO: Manage a Sustainable Online Community

    In this Mashable article, Telligent founder and CTO Rob Howard discusses the life cycle of online communities - how to understand it, and how to garner value from it. "Community life cycles are often portrayed as simple linear progressions, with the goal of 'maintenance' once maturity is...
  • Blog Post: CMSWire: Social Analytics in Internal Communities

    In this CMSWire article, Telligent founder and CTO Rob Howard discusses the importance of social analytics in internal communities. "The most important aspect of collaboration is the ability to run analysis over the data to draw important insights and use it again in the future," Howard says...