Telligent Community 7.5 with Telligent Analytics 4.0 provides companies with comprehensive solution for increasing customer satisfaction and brand loyalty
Dallas, TX – April 16, 2013 – Telligent, a leading provider of social community software for the enterprise, today introduced Telligent Community 7.5, its newest version of online community software designed to enhance customer experience and help companies achieve measurable business results.
“Companies understand that customer experience is crucial, yet so few have taken action to make interactions more personalized, engaging, or most of all, social,” said Rob Howard, Telligent Founder and CTO. “The experiences companies are creating for customers must include social; if social engagement is absent, a company’s customers will go elsewhere.”
“There is a clear link between excellent social customer experiences and stronger business results, which is why this release is laser focused on helping companies elevate customer experience,” explained Howard.
The new release helps companies deliver excellent social customer experiences by increasing and deepening customer engagement online, innovating better and faster through social ideation and making social pervasive across customer channels. Key benefits include:
Telligent Community 7.5 also includes new enhancements to the underlying social platform. These enhancements create new possibilities for delivering social capabilities across multiple customer channels while enabling you to manage social engagement from a single platform.
In addition to Telligent Community 7.5, today Telligent also introduced its latest social intelligence software that focuses on analyzing and measuring community activity, Telligent Analytics 4.0. The latest release dynamically connects people to the information they need to make decisions and gives community managers insight that allows for immediate action. Telligent Analytics 4.0 benefits include:
Coupled with Telligent Community 7.5, the latest release provides a comprehensive view into social customer experience.
Both Telligent Community 7.5 and Telligent Analytics 4.0 are available now.
Today’s announcement coincides with Telligent’s introduction of Telligent Enterprise 4.5, employee social networking software designed to help enterprises improve customer experience management through social collaboration. Telligent Enterprise 4.5 is also available now.
Telligent powers online communities and enterprise social networks that are essential to business. Global brands including Cadbury, Dell, Investec, Microsoft, Oxfam, Rackspace, Sitecore and Susan G. Komen for the Cure trust Telligent to transform their business with social. Telligent software helps companies empower their customers, employees and partners with social collaboration tools that drive real business value: higher sales, lower costs and bigger ideas. Our commitment to customer excellence is matched only by our dedication to community service, a people-first philosophy that defines our brand promise. For more information, visit Telligent.com or connect with us on Twitter and Facebook.
Tiffany Henrythenry@telligent.com (214) 420-1350
Product or service names mentioned herein may be the trademarks of their respective owners.