• The Forrester Wave: Community Platforms, Q1 2009 Report

    If you haven't downloaded The Forrester Wave: Community Platforms, Q1 2009 Report yet, take advantage of this opportunity. Forrester evaluated nine of the 90-plus vendors in the exploding community platforms market and positioned Telligent as a leader because of strong administrative and platform features. The...
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  • Quality Assurance at Telligent

    Telligent is dedicated to being the most trusted and innovative enterprise collaboration and community software company. In addition, our commitment to building life-long customers is matched by our dedication to providing superior customer support resulting in positive and satisfying engagement. Telligent's Quality...
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  • 5 Tips for Using Telligent Community To Get Privately Engaged With Your Customers

    If you are reading this blog post, then your organization already believes that you need to get closer to your best customers. An online community with blogs, forums and wikis is a great start, but you need to go deeper. You wouldn't choose to meet with your best customers and influencers on a crowded public street...
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  • Practical examples of the Collaboration Funnel model for teams, communities, and networks

    In June 2009, I posted a blog entry that introduced the Collaboration Funnel model for how people with potential ties in a network can find one another to form a community in which members have casual ties and shared interests. This enables people to establish stronger relationships through shared objectives pursued by...
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  • London: Social Media World Forum

    On Monday, March 15, I presented a keynote at the Social Media Conference in London entitled, "Measuring Engagement in Communities." The message centered around the value of measurement but made the key point that without a clear strategy, knowing what to measure is nearly impossible. In fact, the tools and technologies...
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