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  • Blog Post: Blazing Hot: The Big Social Business Tracks

    My thermostat reads 104 degrees (40 degrees Celsius depending on where you’re reading this from). My lawn burst into flames. The dog is refusing to go outside under any circumstances. It’s summertime in Dallas, which means that The Big Social is right around the corner (September 17-19 to...
  • Blog Post: The Big Social Technical Tracks: Give Me a “01010100”!

    In yesterday’s blog on business track sessions, I promised that today would bring details on the technical tracks. But first, I want to remind you that today is the last day to save $100 on registration for The Big Social. Public service announcement now complete – let’s talk tech....
  • Blog Post: Living Legend Roger Staubach set to kick off The Big Social

    Last year’s inaugural The Big Social was a fantastic success. In addition to having a really good time, we shared and learned from each other. I was not only impressed, but extremely proud of the customer success stories around online communities and social networks. With a high bar set, The Big...
  • Blog Post: The Get Social Tour Heads Overseas – Secure Your Seat Today

    Microsoft and Telligent have teamed up for the Get Social Tour – a worldwide tour that brings social business education to a city near you. This tour brings together top experts in social and business to share best practices for creating customer-centric online communities and educate organizations...
  • Blog Post: Upcoming Innovation Webinar – Reserve Your Spot TODAY

    Has anyone in your organization asked these questions recently? Can our organization benefit from open innovation? How can I take my company’s ideas to business value? Is there an ideation and innovation management solution that is right for my company? If you’ve heard any...
  • Blog Post: Telligent Selected for KMWorld’s “100 Companies That Matter in Knowledge Management” Award

    Last year KMWorld named Telligent Enterprise 3.0 as one of the Trend-Setting Products of 2011 . This list spotlights innovative companies who have a product that has helped create, define, enhance, or sustain a specific market. For another consecutive year, Telligent was added to a coveted KMWorld...
  • Blog Post: Register Now For Our Telligent Community 6.0 Webinar

    Our upcoming webinar is quickly approaching and I want to make sure that you are a part of this opportunity to hear our Founder & CTO, Rob Howard , and I discuss Telligent Community 6.0. We are hosting two webinars to meet the needs of our global customers. For our European customers and partners...
  • Blog Post: Stretch Your Skills: The Big Social Training Workshops

    Michael Phelps recently earned his place in history as the most decorated gold medal Olympian; Bill Russell is noted in NBA history as the player with the most championship rings, with more rings than fingers to wear them on; Roger Staubach made history in 1972 by leading the Dallas Cowboys to their...
  • Blog Post: Social Customer Service Webinar Highlights

    Our recent social customer service webinar spurred some great discussions about how to create a better customer experience through online community. We were fortunate to have two social media and community experts, Jeff Sullivan from Dell and Kim Celestre from Forrester Research, Inc., join forces for...
  • Blog Post: 3 Online Community Lessons from Social Media Week

    Social Media Week 2013 in NYC just wrapped up. There was a flurry of events on topics ranging from business to social impact to advertising and lifestyle. I attended events at JWT advertising agency on disruptive companies from diverse industries (film, fashion, technology and social impact) and at 92Y...
  • Blog Post: Content Spotlight: Better Business Blogging with Emerson Process Management

    Emerson is a diversified global manufacturing and technology company. The organization has approximately 133,000 employees and 235 manufacturing locations worldwide, and offers a wide range of products and services through their Process Management, Industrial Automation, Network Power, Climate Technologies...
  • Blog Post: Customer Care Dilemma: When Customers Prefer Speed over Effectiveness

    According to NM Incite’s 2012 State of Social Customer Service Report , only 17% of survey respondents said they'd be likely to recommend a brand that provided a slow but effective social care experience. By comparison, 33% would recommend a brand with a quick but ineffective response –...
  • Blog Post: Rob Koplowitz and The Future of Work @ The Big Social

    The Big Social speaker lineup just keeps getting stronger. In June, I announced that football legend Roger Staubach (a personal hero of mine) will be kicking off The Big Social as our guest keynote speaker. Earlier this month, I revealed that Lanham Napier, CEO o f Rackspace , is joining us as a keynote...
  • Blog Post: Many Tools, One Experience – Reimagining Employee Collaboration at Intel

    Intel, a world leader in computing innovation, has more than 100,000 employees in 63 countries and serves customers in more than 120 countries. The company designs and builds the essential technologies that serve as the foundation for the world's computing devices. With Intel's commitment to...
  • Blog Post: Social Support +1: Delivering Exceptional Customer Experience with Rackspace and HealthStream

    Rackspace is the open cloud company, delivering open technologies and powering more than 180,000 customers worldwide. Rackspace provides its renowned Fanatical Support® to customers across a broad portfolio of IT products, including Public and Private Cloud and Hybrid and Dedicated Hosting. Fanatical...
  • Blog Post: Telligent Talks SharePoint at KMWorld

    The 2011 KMWorld Conference is almost here. This year, we’re showcasing Telligent Enterprise 3.0 and its integration with Microsoft SharePoint. We encourage you to stop by booth #13 to talk to us one-on-one about how this combination provides a unified social platform for employee collaboration...
  • Blog Post: Social is the New Normal

    Twitter, Facebook, LinkedIn – these are household names in today’s world. However, as a marketing student at the University of Westminster and an Intern at Telligent, I’m more interested in how businesses can use social media to improve their own marketing initiatives. Last week, I...
  • Blog Post: Free Webinar: Get Social with Market Research to Drive Sales

    Do you know what your customers are saying about you? What they want you to change about your products and services? CORE4 Research is leading the pack with an innovative, engaging and cost-effective way of finding out what customers expect from retailers and how companies can better tailor their...
  • Blog Post: Telligent Stands Out at Microsoft Worldwide Partner Conference

    Here at Telligent, we are very excited about our participation at the Microsoft Worldwide Partner Conference (booth #1125) in Los Angeles this year. Today, we announced our expanded capabilities to help Microsoft customers and partners deploy a complete social layer that leverages Microsoft technology...
  • Blog Post: The Big Social Media Lounge: Fun, Fantasy Sports and Pirates

    so·cial [soh-shuhl] relating to society and to people's lives in general relating to activities that involve being with other people, especially activities that you do for pleasure To me, social has always conjured up an idea of something fun. (See definition 2 above.) This...
  • Blog Post: Reserve Your Seat at The Big Social 2013

    Registration is now open for The Big Social 2013! Telligent’s annual user group conference, The Big Social, is coming back to Dallas for three jam-packed days of learning and fun (and, isn’t learning fun anyway…). This September, hundreds of our customers, partners and friends will...
  • Blog Post: Early Bird Pricing for The Big Social 2013 Ends TODAY

    The final countdown has started for the end of The Big Social early bird pricing. Don’t let the clock run out on you! Preparations for The Big Social 2013 are really heating up – we recently announced New York Times bestselling author Paul Spiegelman as a keynote , posted an overview of...
  • Blog Post: Multilingual Social Support Communities: How to Measure the Strategic Value

    From seeking expertise to crowdsourcing new ideas to discovering and sharing knowledge, organizations use online communities for support in a number of ways. So, you may already understand the importance and benefits of social support, but how do you implement it in the real world? Here are a few examples...
  • Blog Post: New York Times Bestselling Author to Deliver Guest Keynote at The Big Social 2013

    Our favorite social time of year is drawing near once again – I’m referring to The Big Social , our annual user group conference, of course. Set to return to the heart of downtown Dallas, September 23-25, The Big Social 2013 will be bigger, better and even more social. For those of you...
  • Blog Post: Doug Levy Talks Authentic Customer Relationships vs. Social Media Hype at The Big Social

    Last month, I announced that New York Times bestselling author Paul Spiegelman will kick off The Big Social 2013 with his keynote on employee engagement. Today, I have the added pleasure of introducing our second guest keynote – Doug Levy. Doug is the founder and CEO of MEplusYOU (formerly imc...