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  • Blog Post: Social Communities, not just Social Media

    Today, over 1 billion people use social in one form or another. And did you know that social accounts for 25% of the time we spend online? There are tons of other great stats that talk about how important social is, but I don't have to tell you because most of you already understand the enormous...
  • Blog Post: Digital Convergence: Driving the Social & WCM Experience

    Social accounts for approximately 25% of the time people spend online – this includes social media, such as Facebook and Twitter, and also online communities. Social media is where people connect with friends, share photos and build relationships. People typically aren’t making buying decisions...
  • Blog Post: Social Business Predictions for 2013

    As new forms of social media proliferate and enterprises scramble to keep pace with their customers, social business is a force that cannot be ignored. Last year I compiled a list of several recommendations pertaining to social business that I encouraged the c-suite to focus on in 2012. Among the recommendations...
  • Blog Post: New Product Releases Enhance Social Customer Experience & Deliver Real Business Value

    Today, we just announced the latest releases of our award winning software: Telligent Community 7.5, Telligent Enterprise 4.5 and Telligent Analytics 4.0. Telligent Community 7.5 is our newest version of social community software designed to enhance customer experience and deliver real business value...
  • Blog Post: Multilingual Social Support Communities: How to Measure the Strategic Value

    From seeking expertise to crowdsourcing new ideas to discovering and sharing knowledge, organizations use online communities for support in a number of ways. So, you may already understand the importance and benefits of social support, but how do you implement it in the real world? Here are a few examples...